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I'm glad I've resisted the urge to yell at someone after waiting hours on
hold on my dime. I guess OMGA think they're MSFT and can get away without
an 800 technical support line. I've had problems solved through DBC's 800
number that really should have been solved by OR. Their email tech
support is very competent, though. -uf
At 12:42 AM 7/15/99 -0700, you wrote:
>On Wed, 14 Jul 1999, Gary Fritz wrote:
>
> > People in tech support (for ANY computer product) should be computer
> > literate and very good at problem solving. For a specialized product
> > like TS they should also have at least rudimentary experience with
> > trading. Without that basic understanding of the fundamentals, they
> > can do little more than act as "answering machines" -- write down the
> > problem and try to go find someone who knows the product, and hope
> > they didn't garble the message in the process.
>
>This is one of my pet peeves. Whenever I have called Omega support, the
>person has had to go away to find someone who might know the answer. The
>message relay process is *very* poor, since the answerer usually did not
>understand the problem. In one case there were several interchanges, and
>progress was so slow I asked to speak directly to the person who the tech
>was getting info from. The answer: NO, I could not speak to someone who
>had a bit of knowledge.
>
>Not good...
>
>Larry
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