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Most tech support types have training in how to deal with enraged
customers. It would make sense for OR to assign someone to respond to the
bashing here. I've sent my share of snarky emails to their techsupp
email address (I refuse to wait for hours on my long distance telephone
dimes) and have always received courteous and often helpful responses. The
same skills could make this forum less of a OR bash forum. OR's current
policy with regard to this forum is self defeating. -uf
At 09:52 PM 7/12/99 -1000, you wrote:
>David,
>
>Unfortunately there are a small number of people on this List who have no
>respect for anyone from Omega. In the past, they piled-on quickly and
>mercilessly bashed almost anyone from Omega whenever they posted messages to
>this List.
>
>Much like learning to not touch a hot burner more than once, the Omegans
>have learned the hard way. Omega has its own support facility and they
>focus their attention there.
>
>For whatever it's worth, this has become the Omega Bitch/Bash list.
>___________________________________
>At 09:15 PM 7/11/99 -0700, you wrote:
> >
> >Doesn't anyone think it odd that Omega maintains such conspicuous absence on
> >this list? I frequent many other newsgroups and lists where there are often
> >paid tech support people who's job it is to help users find solutions. It is
> >rare for those lists to leave it up to the users themselves to help each
> >other. The techs always step in and guide the users to solutions in plain
> >view of the list, since if one person has the problem chances are others are
> >having it too. The fact that Omega does not have such people here is very
> >mindboggling. They must have absolutely no concept of consumer confidence
> >and the loss of it that they suffer every day. If I was Bill Cruz and I was
> >aware of the way my product was publicly being trashed I would have a team
> >of tech support people on this list helping out in a heartbeat. So that
> >raises the question, is Bill Cruz not aware? and if he isnt aware then why
> >isnt he, and if he is aware then why is he letting this fire rage
> >unattended?
> >
> >d
> >
> >
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