Hi,
Recently I noticed that the eSignal
plug-in was losing ticks. Sometimes the chart stopped updating
altogether. eSignal itself flies along along, so that hasn't
been the issue. I emailed support, and the response was
essentially that that shouldn't be happening. Since then, I used the
faq to make sure my charts were updating sub-0.1 second and that I had
the latest plugin version. I also went so far as to temporarily
uninstall my anti-vius and -spyware software. No luck. I emailed
again, but no response this time. (I usually get an excellent response
from support, hopefully my response email just got lost
somehow).
Today I tried it on a different machine
-- same chart, etc. and unfortunately, same result. There are clearly
many missing ticks, and the chart has stopped updating completely a
couple of times. If I force backfill, it fills in the missing ticks
and volume, but the problem doesn't go away.
Since I've tried it on two computers now
with identical results, I'm wondering:
a) has anyone else seen
this?
b) does anyone have any ideas for
troubleshooting thoughts that might help get at the root
cause?
Thanks for any thoughts anyone might
have.
Regards,
Gordon