Hi,
Recently I noticed that the eSignal plug-in
was losing ticks. Sometimes the chart stopped updating altogether. eSignal
itself flies along along, so that hasn't been the issue. I
emailed support, and the response was essentially that that shouldn't be
happening. Since then, I used the faq to make sure my charts were updating
sub-0.1 second and that I had the latest plugin version. I also went so
far as to temporarily uninstall my anti-vius and -spyware software. No
luck. I emailed again, but no response this time. (I usually get an
excellent response from support, hopefully my response email just got
lost somehow).
Today I tried it on a different machine --
same chart, etc. and unfortunately, same result. There are clearly many
missing ticks, and the chart has stopped updating completely a couple of
times. If I force backfill, it fills in the missing ticks and volume, but
the problem doesn't go away.
Since I've tried it on two computers now with
identical results, I'm wondering:
a) has anyone else seen this?
b) does anyone have any ideas for
troubleshooting thoughts that might help get at the root
cause?
Thanks for any thoughts anyone might
have.
Regards,
Gordon