Hi,
Recently I noticed that the eSignal plug-in
was losing ticks. Sometimes the chart stopped updating altogether.
eSignal itself flies along along, so that hasn't been the
issue. I emailed support, and the response was essentially that that
shouldn't be happening. Since then, I used the faq to make sure my
charts were updating sub-0.1 second and that I had the latest plugin
version. I also went so far as to temporarily uninstall my anti-vius and
-spyware software. No luck. I emailed again, but no response this time.
(I usually get an excellent response from support, hopefully my
response email just got lost somehow).
Today I tried it on a different machine --
same chart, etc. and unfortunately, same result. There are clearly many
missing ticks, and the chart has stopped updating completely a couple of
times. If I force backfill, it fills in the missing ticks and volume,
but the problem doesn't go away.
Since I've tried it on two computers now
with identical results, I'm wondering:
a) has anyone else seen this?
b) does anyone have any ideas for
troubleshooting thoughts that might help get at the root
cause?
Thanks for any thoughts anyone might
have.
Regards,
Gordon