Hi,
Recently I noticed that the eSignal plug-in was
losing ticks. Sometimes the chart stopped updating altogether. eSignal
itself flies along along, so that hasn't been the issue. I emailed
support, and the response was essentially that that shouldn't be happening.
Since then, I used the faq to make sure my charts were updating sub-0.1
second and that I had the latest plugin version. I also went so far as to
temporarily uninstall my anti-vius and -spyware software. No luck. I emailed
again, but no response this time. (I usually get an excellent response from
support, hopefully my response email just got lost
somehow).
Today I tried it on a different machine -- same
chart, etc. and unfortunately, same result. There are clearly many missing
ticks, and the chart has stopped updating completely a couple of times. If I
force backfill, it fills in the missing ticks and volume, but the problem
doesn't go away.
Since I've tried it on two computers now with
identical results, I'm wondering:
a) has anyone else seen this?
b) does anyone have any ideas for
troubleshooting thoughts that might help get at the root cause?
Thanks for any thoughts anyone might
have.
Regards,
Gordon