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Hi,
Recently I noticed that the eSignal plug-in was
losing ticks. Sometimes the chart stopped updating altogether. eSignal itself
flies along along, so that hasn't been the issue. I emailed support,
and the response was essentially that that shouldn't be happening. Since then, I
used the faq to make sure my charts were updating sub-0.1 second and that I had
the latest plugin version. I also went so far as to temporarily uninstall my
anti-vius and -spyware software. No luck. I emailed again, but no response this
time. (I usually get an excellent response from support, hopefully my
response email just got lost somehow).
Today I tried it on a different machine -- same
chart, etc. and unfortunately, same result. There are clearly many missing
ticks, and the chart has stopped updating completely a couple of times. If I
force backfill, it fills in the missing ticks and volume, but the problem
doesn't go away.
Since I've tried it on two computers now with
identical results, I'm wondering:
a) has anyone else seen this?
b) does anyone have any ideas for troubleshooting
thoughts that might help get at the root cause?
Thanks for any thoughts anyone might
have.
Regards,
Gordon
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