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I have never had the displeasure of dealing with Yahoo; I have dealt
with several other online retailers. Included has been EToys and Amazon.
In the case of EToys, I once accidentally typed in the wrong product
item number, did not notice the multiple times I had the opportunity to
catch the mistake, confirmed the order and it was shipped to me. They
paid for the return, sent me the new one, allowed me to use a coupon and
match a price even though it was all my fault.
Amazon has also been consistently responsive too. I ordered a product
which was backordered. Though I had to contact them as to why the
product had not yet arrived at my doorstep, they immediately issued an
apology and upgraded my shipping to priority mail for free.
When purchasing online, it is not a bad idea to search the net for
comments, or at least go to http://www.bizrate.com to see how customers
rate the services of the retailers before purchasing from them.
By the way, this does not mean that these stocks are consistently over
valued and that they need to come back to earth, but I do not think we
are in a clear-cut situation where all of the companies are charlatans.
Steve
---
Steven W. Poser, President
Poser Global Market Strategies Inc.
url: http://www.poserglobal.com
email: swp@xxxxxxxxxxxxxxx
Tel: 201-995-0845
Fax: 201-995-0846
----- Original Message -----
From: Gwenael Gautier <ggautier@xxxxxxxxxxx>
To: 'List RT' <realtraders@xxxxxxxxxxxx>
Sent: Monday, November 08, 1999 5:48 AM
Subject: Yahoo
> With valuations as they are, one could believe Yahoo is making sure
its (rare)
> online clients are happy. Well I bought airplane tickets 10 days ago
on Yahoo
> travel, received a confirmation of my reservation and a statement that
my
> credit card had been charged by the amount, but in the end I now
received a
> mail stating no flights were available, and proposing another one for
25% more.
>
> I called them up, and ostensibly they don't give a shit about
customers. All
> they could say was that indeed I had a reservation request, but no
reservation,
> no credit card being charged etc, although I have the documents saying
the
> opposite. I requested to speak to a manager, and was cut of
repeatedly, then
> requested their address, but they refused to give it.
>
> This is called customer service at its highest level, and I believe
now Yahoo
> deserves a PE of 1000 instead of 400, really, because they will win
lots of
> clients. Who cares now wether they make 10 cents or 50 cents a share
in the
> quarter. They are way past these earthly requirements.
>
> Unbelievable but true. It always surprises me how some businesses can
strive
> despite breaking every basic rule. I didn't expect much else than a
basic
> "sorry". But no, they don't need to do that, they are too proud for
that.
>
> Gwenn
>
>
>
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