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Gwenn,
You certainly have a right to expect and receive good service! It is
inevitable that most of these businesses, born in the age of euphoria, will
come back to earth - either by going out of business or reorganizing. On the
top of my list is Amazon, but there are many others. I have generally found
that brick and mortar and/or mail order retailers which have grafted
internet sales to their existing business are generally more consumer
friendly in handling problems and returns - examples include Barnes & Noble
and Lands End.
That said, the ".de" at the end of your e-mail address suggests to me that
you are in Germany. Within the last few days the Wall Street Journal had a
rather lengthily piece on government enforcement (against cyber retailers)
of Germany's uniquely "retailer friendly" which limit sales (two weeks a
year), auctions, and most other retailing methods which would server to
lower prices. It sounded like Germany's consumers will have to force the
government to change the laws before Germany will enjoy the lower prices
afforded by mass retail, mail order, and cyber distribution. Perhaps Yahoo!
found it could not legally delivery?
Earl
----- Original Message -----
From: Gwenael Gautier <ggautier@xxxxxxxxxxx>
To: 'List RT' <realtraders@xxxxxxxxxxxx>
Sent: Monday, November 08, 1999 3:48 AM
Subject: Yahoo
> With valuations as they are, one could believe Yahoo is making sure its
(rare)
> online clients are happy. Well I bought airplane tickets 10 days ago on
Yahoo
> travel, received a confirmation of my reservation and a statement that my
> credit card had been charged by the amount, but in the end I now received
a
> mail stating no flights were available, and proposing another one for 25%
more.
>
> I called them up, and ostensibly they don't give a shit about customers.
All
> they could say was that indeed I had a reservation request, but no
reservation,
> no credit card being charged etc, although I have the documents saying the
> opposite. I requested to speak to a manager, and was cut of repeatedly,
then
> requested their address, but they refused to give it.
>
> This is called customer service at its highest level, and I believe now
Yahoo
> deserves a PE of 1000 instead of 400, really, because they will win lots
of
> clients. Who cares now wether they make 10 cents or 50 cents a share in
the
> quarter. They are way past these earthly requirements.
>
> Unbelievable but true. It always surprises me how some businesses can
strive
> despite breaking every basic rule. I didn't expect much else than a basic
> "sorry". But no, they don't need to do that, they are too proud for that.
>
> Gwenn
>
>
>
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