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Same spotless experience with Amazon and all other book retailers so far. As
with Cyberian outpost (COOL). Have not experienced e-toys.
Besides Yahoo, bad experiences with some online-classifieds, auction-sites and
with ebookers.com, also a ticket provider (which in the end jsut refused my
purchase for some reason...)
Of course no immediate impact on stock, nevertheless, should this be a dominant
trait of the respective companies, in the end it would not work out in their
favor.
Gwenn
| -----Ursprungliche Nachricht-----
| Von: swp [SMTP:swp@xxxxxxxxxx]
| Gesendet am: Monday, November 08, 1999 2:59 PM
| An: ggautier@xxxxxxxxxxx; 'List RT'
| Betreff: Re: Yahoo
|
| I have never had the displeasure of dealing with Yahoo; I have dealt
| with several other online retailers. Included has been EToys and Amazon.
| In the case of EToys, I once accidentally typed in the wrong product
| item number, did not notice the multiple times I had the opportunity to
| catch the mistake, confirmed the order and it was shipped to me. They
| paid for the return, sent me the new one, allowed me to use a coupon and
| match a price even though it was all my fault.
|
| Amazon has also been consistently responsive too. I ordered a product
| which was backordered. Though I had to contact them as to why the
| product had not yet arrived at my doorstep, they immediately issued an
| apology and upgraded my shipping to priority mail for free.
|
| When purchasing online, it is not a bad idea to search the net for
| comments, or at least go to http://www.bizrate.com to see how customers
| rate the services of the retailers before purchasing from them.
|
| By the way, this does not mean that these stocks are consistently over
| valued and that they need to come back to earth, but I do not think we
| are in a clear-cut situation where all of the companies are charlatans.
|
| Steve
|
| ---
| Steven W. Poser, President
| Poser Global Market Strategies Inc.
|
| url: http://www.poserglobal.com
| email: swp@xxxxxxxxxxxxxxx
|
| Tel: 201-995-0845
| Fax: 201-995-0846
| ----- Original Message -----
| From: Gwenael Gautier <ggautier@xxxxxxxxxxx>
| To: 'List RT' <realtraders@xxxxxxxxxxxx>
| Sent: Monday, November 08, 1999 5:48 AM
| Subject: Yahoo
|
|
| > With valuations as they are, one could believe Yahoo is making sure
| its (rare)
| > online clients are happy. Well I bought airplane tickets 10 days ago
| on Yahoo
| > travel, received a confirmation of my reservation and a statement that
| my
| > credit card had been charged by the amount, but in the end I now
| received a
| > mail stating no flights were available, and proposing another one for
| 25% more.
| >
| > I called them up, and ostensibly they don't give a shit about
| customers. All
| > they could say was that indeed I had a reservation request, but no
| reservation,
| > no credit card being charged etc, although I have the documents saying
| the
| > opposite. I requested to speak to a manager, and was cut of
| repeatedly, then
| > requested their address, but they refused to give it.
| >
| > This is called customer service at its highest level, and I believe
| now Yahoo
| > deserves a PE of 1000 instead of 400, really, because they will win
| lots of
| > clients. Who cares now wether they make 10 cents or 50 cents a share
| in the
| > quarter. They are way past these earthly requirements.
| >
| > Unbelievable but true. It always surprises me how some businesses can
| strive
| > despite breaking every basic rule. I didn't expect much else than a
| basic
| > "sorry". But no, they don't need to do that, they are too proud for
| that.
| >
| > Gwenn
| >
| >
| >
|