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Welcome to the 21st century.
Brent
----- Original Message -----
From: Gwenael Gautier <ggautier@xxxxxxxxxxx>
To: 'List RT' <realtraders@xxxxxxxxxxxx>
Sent: Monday, November 08, 1999 3:48 AM
Subject: Yahoo
> With valuations as they are, one could believe Yahoo is making sure its
(rare)
> online clients are happy. Well I bought airplane tickets 10 days ago on
Yahoo
> travel, received a confirmation of my reservation and a statement that my
> credit card had been charged by the amount, but in the end I now received
a
> mail stating no flights were available, and proposing another one for 25%
more.
>
> I called them up, and ostensibly they don't give a shit about customers.
All
> they could say was that indeed I had a reservation request, but no
reservation,
> no credit card being charged etc, although I have the documents saying the
> opposite. I requested to speak to a manager, and was cut of repeatedly,
then
> requested their address, but they refused to give it.
>
> This is called customer service at its highest level, and I believe now
Yahoo
> deserves a PE of 1000 instead of 400, really, because they will win lots
of
> clients. Who cares now wether they make 10 cents or 50 cents a share in
the
> quarter. They are way past these earthly requirements.
>
> Unbelievable but true. It always surprises me how some businesses can
strive
> despite breaking every basic rule. I didn't expect much else than a basic
> "sorry". But no, they don't need to do that, they are too proud for that.
>
> Gwenn
>
>
>
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