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With valuations as they are, one could believe Yahoo is making sure its (rare)
online clients are happy. Well I bought airplane tickets 10 days ago on Yahoo
travel, received a confirmation of my reservation and a statement that my
credit card had been charged by the amount, but in the end I now received a
mail stating no flights were available, and proposing another one for 25% more.
I called them up, and ostensibly they don't give a shit about customers. All
they could say was that indeed I had a reservation request, but no reservation,
no credit card being charged etc, although I have the documents saying the
opposite. I requested to speak to a manager, and was cut of repeatedly, then
requested their address, but they refused to give it.
This is called customer service at its highest level, and I believe now Yahoo
deserves a PE of 1000 instead of 400, really, because they will win lots of
clients. Who cares now wether they make 10 cents or 50 cents a share in the
quarter. They are way past these earthly requirements.
Unbelievable but true. It always surprises me how some businesses can strive
despite breaking every basic rule. I didn't expect much else than a basic
"sorry". But no, they don't need to do that, they are too proud for that.
Gwenn
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