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In fairness to the tech support folks, they have always been as helpful as
possible given what they had to work with. I've had every single email
answered with either a solution to my problem or an admission that the
problem would have to be solved in some future release of the product. I,
too, was extremely frustrated with the upgrade to TS2Ki debacle. I wasted
a lot of time and money upgrading my PC until I finally got something that
works more or less as advertised after TS2Ki SP2 came out, but I don't
blame the tech support folks for that. Since it had been a relatively
short time before the release (escape? :) of TS2Ki when I had bought TS4,
I only had to pay $60 or so for "shipping and handling" for the upgrade,
so I'm probably less annoyed than those who paid more for the upgrade may
well be
Unlike some of the snobs on this list, I don't automatically dismiss the
intelligence of someone who once worked at MacDonald's. A lot of very
bright students do that and go on to greater things. I don't see anything
wrong or inferior about taking an entry level job when you're starting out
in life. -uf
At 07:25 AM 7/13/99 -0700, you wrote:
>Ron,
>
>
>Well that explains quite a bit. Having not seen it myself I will have to
>take your word for it. However having dealt with Omega myself, I would have
>to assume that any Omega presence here was not honest knowlegable tech
>support, but more likely either incompetent tech support, or spin doctoring.
>Companies and individuals do not get bashed for no good reason. Chances are
>that Omega has created this problem themselves. The various answers I have
>gotten to my questions all seem to say that Omega has little concern for the
>real users and more concern for the new users, where the money supply is.
>
>As for the Bitch/Bash List, you see what you look at. I see alot of things
>on this list. Sorting out how to get the software to work does seem to be
>one of the main topics of this list. If you pay a large sum of money for a
>product you expect it to work. If it doesnt work and there is not a solution
>forthcoming, anger sets in. That is human nature. Since people cannot go to
>Omega directly for solutions and they still want one, they come here hoping
>that someone can help them. If they complain and vent their frustrations
>then I consider that normal. Yes it is unfortunate that such a condition
>exits, but I do not blame the users for that, I blame Omega for that. I
>don't consider that bashing. I consider that reality.
>
>d
>
>David,
>
>Unfortunately there are a small number of people on this List who have no
>respect for anyone from Omega. In the past, they piled-on quickly and
>mercilessly bashed almost anyone from Omega whenever they posted messages to
>this List.
>
>Much like learning to not touch a hot burner more than once, the Omegans
>have learned the hard way. Omega has its own support facility and they
>focus their attention there.
>
>For whatever it's worth, this has become the Omega Bitch/Bash list.
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