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David,
Unfortunately there are a small number of people on this List who have no
respect for anyone from Omega. In the past, they piled-on quickly and
mercilessly bashed almost anyone from Omega whenever they posted messages to
this List.
Much like learning to not touch a hot burner more than once, the Omegans
have learned the hard way. Omega has its own support facility and they
focus their attention there.
For whatever it's worth, this has become the Omega Bitch/Bash list.
___________________________________
At 09:15 PM 7/11/99 -0700, you wrote:
>
>Doesn't anyone think it odd that Omega maintains such conspicuous absence on
>this list? I frequent many other newsgroups and lists where there are often
>paid tech support people who's job it is to help users find solutions. It is
>rare for those lists to leave it up to the users themselves to help each
>other. The techs always step in and guide the users to solutions in plain
>view of the list, since if one person has the problem chances are others are
>having it too. The fact that Omega does not have such people here is very
>mindboggling. They must have absolutely no concept of consumer confidence
>and the loss of it that they suffer every day. If I was Bill Cruz and I was
>aware of the way my product was publicly being trashed I would have a team
>of tech support people on this list helping out in a heartbeat. So that
>raises the question, is Bill Cruz not aware? and if he isnt aware then why
>isnt he, and if he is aware then why is he letting this fire rage
>unattended?
>
>d
>
>
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