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It is a bit of a leap to go from "last job was at McDonald's" to "no
computer expertise". It is possible to work at McDonald's and take courses
to get computer skills. The question is how much time is OR investing in
training their new tech support recruits on their products? I've not tried
the phone support, but the email support certainly seems to be quite
competent. Maybe the phone support folks are supposed to gather just
enough info to route the call to a specialist in the problem area. That
would make sense. In any case, the contemptous references to ex-McDonald's
employees are un-called for. -uf
At 10:30 AM 7/14/99 -0600, you wrote:
>Ullrich Fischer <uf@xxxxxxxxxxxxxxxxxxx> wrote:
> > Unlike some of the snobs on this list, I don't automatically
> > dismiss the intelligence of someone who once worked at
> > MacDonald's. A lot of very bright students do that and go on to
> > greater things. I don't see anything wrong or inferior about
> > taking an entry level job when you're starting out in life. -uf
>
>There's nothing wrong or shameful about taking an entry-level job.
>You have to start somewhere, and I'm sure many current and former
>McD's employees are bright people who go on to great things.
>
>However there **IS** something wrong with hiring a company hiring
>unqualified entry-level people for a highly technical position.
>
>People in tech support (for ANY computer product) should be computer
>literate and very good at problem solving. For a specialized product
>like TS they should also have at least rudimentary experience with
>trading. Without that basic understanding of the fundamentals, they
>can do little more than act as "answering machines" -- write down the
>problem and try to go find someone who knows the product, and hope
>they didn't garble the message in the process.
>
>Many years ago I did technical support for Hewlett Packard. If we
>had hired kids whose only prior computer experience was running the
>cash register at McDonald's, our customers would have (justifiably)
>crucified us.
>
>Gary
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