|
PureBytes Links
Trading Reference Links
|
Although every tech-support forum probably attracts a fair amount of
bitching, I agree that this one probably attracts more than usual. But I
feel it's a chicken vs. egg question - which came first, Omega's avoidance
of this list (and other responsible tech-support practices), or the
bitching.
At this point, I would say that much, if not most, of the bitching is
deserved. If Omega really wanted to improve their image, they would have to
first correct the many problems (both software AND customer-relations) which
undeniably exist, and then grit their teeth and endure the abuse until their
customer base learned that their rebirth was for real.
Carroll S.
----- Original Message -----
From: Ron Augustine <RonAug@xxxxxxxxxxxxx>
To: <omega-list@xxxxxxxxxx>
Sent: Tuesday, July 13, 1999 12:52 AM
Subject: RE: TS2K - works
> David,
>
> Unfortunately there are a small number of people on this List who have no
> respect for anyone from Omega. In the past, they piled-on quickly and
> mercilessly bashed almost anyone from Omega whenever they posted messages
to
> this List.
>
> Much like learning to not touch a hot burner more than once, the Omegans
> have learned the hard way. Omega has its own support facility and they
> focus their attention there.
>
> For whatever it's worth, this has become the Omega Bitch/Bash list.
> ___________________________________
> At 09:15 PM 7/11/99 -0700, you wrote:
> >
> >Doesn't anyone think it odd that Omega maintains such conspicuous absence
on
> >this list? I frequent many other newsgroups and lists where there are
often
> >paid tech support people who's job it is to help users find solutions. It
is
> >rare for those lists to leave it up to the users themselves to help each
> >other. The techs always step in and guide the users to solutions in plain
> >view of the list, since if one person has the problem chances are others
are
> >having it too. The fact that Omega does not have such people here is
very
> >mindboggling. They must have absolutely no concept of consumer confidence
> >and the loss of it that they suffer every day. If I was Bill Cruz and I
was
> >aware of the way my product was publicly being trashed I would have a
team
> >of tech support people on this list helping out in a heartbeat. So that
> >raises the question, is Bill Cruz not aware? and if he isnt aware then
why
> >isnt he, and if he is aware then why is he letting this fire rage
> >unattended?
> >
> >d
> >
> >
>
|