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Refund insurance fee? My, oh my, this is getting embarrassing for you
guys at TrendMedium. Just end your misery now, guys, and refund this
poor fellow's money. Every time he posts, you guys just come off more
and more as liars and cheats.
From: yogpod <yogeshnpoddar@xxxxxxxx>
To: equismetastock@xxxxxxxxxxxxxxx
Date: Thursday, September 8, 2005, 10:32:12 PM
Subject: [EquisMetaStock Group] Re: cheated by www.trendmedium.com !
Dear Metastock Community,
I already mentioned in my previous message that I had chatted with
Mr. Eugene Elabunsky prior to purchasing software. But please note
that I had not asked for discount and i never said that i cannot
afford the full amount..., Mr. Eugene offered the discount from his
side... and i readily took it because he was offering a big 25%
discount.
My friends please think over it. Can a professional company be so
generous that it offers 25% discount if i say i cannot afford their
product ?
Secondly, the company has not provided any custom solutions to me as
they claim it. After purchasing the software, i had several chats
with Mr. Eugene regarding the technicalities of the software. When I
pointed out that the software is not upto the mark, he offered me
custom solutions at $30 per hour ! and he claimed that it was his
speciality. I flatly denied his proposal.
I conveyed to them in straight forward words that i am not satisfied
by their product and want my refund. In return I got the following
mail :
"I'm sorry but we provide refunds for only full-price products. It's
so because the refund insurance fee is included to the full price.
We have sold the product with discount so we can't provide a
refund."
Dear friends the company is just trying to fool the metastock
community by giving false arguments. Please note that I am still in
the trial period till september 15th. The refund policy of the
company is unconditional, so the company should not bother why I am
asking for refund. I am not satisfied with thier product and i want
my money back.. thats it !
thanks
yogesh poddar
--- In equismetastock@xxxxxxxxxxxxxxx, "metastkuser"
<andysmith_999@xxxx> wrote:
> Hey Wizeone,
>
> Just because the customer resides in India maybe you're not so
> concerned that you stiffed him. But the BBB is one long distance
phone
> call away, and US lawyers will work for client anywhere in the world
> as long as they have some green. Do the right thing, your loss is
the
> cost of doing business.
>
>
>
>
> --- In equismetastock@xxxxxxxxxxxxxxx, "rvalue1" <rvalue1@xxxx>
wrote:
> > Wizeone - pls give him the refund and save us the agony of
hearing
> > how horrible your software is. There are 4000+ people who are on-
line
> > and we are all watching your wisdom unfold..
> > --- In equismetastock@xxxxxxxxxxxxxxx, wizetech <no_reply@xxxx>
wrote:
> > > I'm from TrendMedium Team support.
> > > Step-by-step explanation.
> > > 1. We have created custom solution for his data-provider.
> > > 2. After 2 week of trial usage we said he was satisfied from
the
> > > product but he asked us for a discount because he can't afford
to
> > > buy the full version. We kindly provided the discount for him.
> > > 3. The customer was very satisfied for 10 days after the
puchase
> > > date.
> > > 4. Before and _after_ his refund he looked for optimal
parameters
> > > for his tickers. And on the refund date, before my answer with
> > > explanation about refund he asked Eugene for custom models for
him.
> > > 5. Lately after the refund request he asked Eugene about the
date
> > of
> > > additional features release.
> > > We always do a refund in normal situations. But if the customer
> > > after custom programming and discount asking us for the refund
and
> > > staying interesting in new features, it looks very strange.
> > >
> > > --- In equismetastock@xxxxxxxxxxxxxxx, "yogpod"
> > <yogeshnpoddar@xxxx>
> > > wrote:
> > > > Dear Metastock community,
> > > >
> > > > I purchased trendmedium ver 2.25 RT from www.trendmedium.com
on
> > > > august 15th. They are officially equis certified company.
Prior
> > to
> > > > purchase i chatted two/three times with Mr. Eugene Elabunsky
who
> > > is
> > > > the developer of this software. He offered me a discount of
25%
> > on
> > > > the full price of $499. This worked out to $374 and I readily
> > went
> > > > for the product since it had a 30 days refund guarantee too.
> > > >
> > > > But when i started using the product, I was getting
> > > dissatisfactory
> > > > results and the software had a lot of technical bugs too. I
> > > decided
> > > > to cancel my license and asked them for refund of $374. In
return
> > > I
> > > > got a mail from them stating that refund is not possible
because
> > i
> > > > had bought the product at a discount ! If i had bought it at
full
> > > > price i would have got the discount.
> > > >
> > > > Please note that while offering discount, the company never
told
> > > me
> > > > that i will not be able to get refund if i go for discount.
This
> > > is
> > > > real cheating ! and that too by official equis certified
company.
> > > I
> > > > sent them several mails but they stopped responding. After a
> > > couple
> > > > of days i managed to get hold of Mr. Eugene Elabunsky on
hotmail
> > > chat
> > > > and demanded my money. He said that he can do nothing about
the
> > > > issue. He said that he will offer me Trendmedium ver 3.0 free
of
> > > cost
> > > > whenever it is released. Thats the most he can do !
> > > >
> > > > I am still in the 30day guarantee period. I appeal to all my
dear
> > > > Metastock users, developers to do or suggest something about
this
> > > > issue. We cannot take this for granted.. how can an official
> > equis
> > > > certified company do this to the metastock community.
> > > >
> > > > I am from India and $374 is not a small amount for me. I
works
> > out
> > > to
> > > > Rs. 17000 . I expect earliest help from the metastock
> > community...
> > > > thanks in advance
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