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Dear Metastock Community,
I already mentioned in my previous message that I had chatted with
Mr. Eugene Elabunsky prior to purchasing software. But please note
that I had not asked for discount and i never said that i cannot
afford the full amount..., Mr. Eugene offered the discount from his
side... and i readily took it because he was offering a big 25%
discount.
My friends please think over it. Can a professional company be so
generous that it offers 25% discount if i say i cannot afford their
product ?
Secondly, the company has not provided any custom solutions to me as
they claim it. After purchasing the software, i had several chats
with Mr. Eugene regarding the technicalities of the software. When I
pointed out that the software is not upto the mark, he offered me
custom solutions at $30 per hour ! and he claimed that it was his
speciality. I flatly denied his proposal.
I conveyed to them in straight forward words that i am not satisfied
by their product and want my refund. In return I got the following
mail :
"I'm sorry but we provide refunds for only full-price products. It's
so because the refund insurance fee is included to the full price.
We have sold the product with discount so we can't provide a
refund."
Dear friends the company is just trying to fool the metastock
community by giving false arguments. Please note that I am still in
the trial period till september 15th. The refund policy of the
company is unconditional, so the company should not bother why I am
asking for refund. I am not satisfied with thier product and i want
my money back.. thats it !
thanks
yogesh poddar
--- In equismetastock@xxxxxxxxxxxxxxx, "metastkuser"
<andysmith_999@xxxx> wrote:
> Hey Wizeone,
>
> Just because the customer resides in India maybe you're not so
> concerned that you stiffed him. But the BBB is one long distance
phone
> call away, and US lawyers will work for client anywhere in the world
> as long as they have some green. Do the right thing, your loss is
the
> cost of doing business.
>
>
>
>
> --- In equismetastock@xxxxxxxxxxxxxxx, "rvalue1" <rvalue1@xxxx>
wrote:
> > Wizeone - pls give him the refund and save us the agony of
hearing
> > how horrible your software is. There are 4000+ people who are on-
line
> > and we are all watching your wisdom unfold..
> > --- In equismetastock@xxxxxxxxxxxxxxx, wizetech <no_reply@xxxx>
wrote:
> > > I'm from TrendMedium Team support.
> > > Step-by-step explanation.
> > > 1. We have created custom solution for his data-provider.
> > > 2. After 2 week of trial usage we said he was satisfied from
the
> > > product but he asked us for a discount because he can't afford
to
> > > buy the full version. We kindly provided the discount for him.
> > > 3. The customer was very satisfied for 10 days after the
puchase
> > > date.
> > > 4. Before and _after_ his refund he looked for optimal
parameters
> > > for his tickers. And on the refund date, before my answer with
> > > explanation about refund he asked Eugene for custom models for
him.
> > > 5. Lately after the refund request he asked Eugene about the
date
> > of
> > > additional features release.
> > > We always do a refund in normal situations. But if the customer
> > > after custom programming and discount asking us for the refund
and
> > > staying interesting in new features, it looks very strange.
> > >
> > > --- In equismetastock@xxxxxxxxxxxxxxx, "yogpod"
> > <yogeshnpoddar@xxxx>
> > > wrote:
> > > > Dear Metastock community,
> > > >
> > > > I purchased trendmedium ver 2.25 RT from www.trendmedium.com
on
> > > > august 15th. They are officially equis certified company.
Prior
> > to
> > > > purchase i chatted two/three times with Mr. Eugene Elabunsky
who
> > > is
> > > > the developer of this software. He offered me a discount of
25%
> > on
> > > > the full price of $499. This worked out to $374 and I readily
> > went
> > > > for the product since it had a 30 days refund guarantee too.
> > > >
> > > > But when i started using the product, I was getting
> > > dissatisfactory
> > > > results and the software had a lot of technical bugs too. I
> > > decided
> > > > to cancel my license and asked them for refund of $374. In
return
> > > I
> > > > got a mail from them stating that refund is not possible
because
> > i
> > > > had bought the product at a discount ! If i had bought it at
full
> > > > price i would have got the discount.
> > > >
> > > > Please note that while offering discount, the company never
told
> > > me
> > > > that i will not be able to get refund if i go for discount.
This
> > > is
> > > > real cheating ! and that too by official equis certified
company.
> > > I
> > > > sent them several mails but they stopped responding. After a
> > > couple
> > > > of days i managed to get hold of Mr. Eugene Elabunsky on
hotmail
> > > chat
> > > > and demanded my money. He said that he can do nothing about
the
> > > > issue. He said that he will offer me Trendmedium ver 3.0 free
of
> > > cost
> > > > whenever it is released. Thats the most he can do !
> > > >
> > > > I am still in the 30day guarantee period. I appeal to all my
dear
> > > > Metastock users, developers to do or suggest something about
this
> > > > issue. We cannot take this for granted.. how can an official
> > equis
> > > > certified company do this to the metastock community.
> > > >
> > > > I am from India and $374 is not a small amount for me. I
works
> > out
> > > to
> > > > Rs. 17000 . I expect earliest help from the metastock
> > community...
> > > > thanks in advance
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