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Hey Wizeone,
Just because the customer resides in India maybe you're not so
concerned that you stiffed him. But the BBB is one long distance phone
call away, and US lawyers will work for client anywhere in the world
as long as they have some green. Do the right thing, your loss is the
cost of doing business.
--- In equismetastock@xxxxxxxxxxxxxxx, "rvalue1" <rvalue1@xxxx> wrote:
> Wizeone - pls give him the refund and save us the agony of hearing
> how horrible your software is. There are 4000+ people who are on-line
> and we are all watching your wisdom unfold..
> --- In equismetastock@xxxxxxxxxxxxxxx, wizetech <no_reply@xxxx> wrote:
> > I'm from TrendMedium Team support.
> > Step-by-step explanation.
> > 1. We have created custom solution for his data-provider.
> > 2. After 2 week of trial usage we said he was satisfied from the
> > product but he asked us for a discount because he can't afford to
> > buy the full version. We kindly provided the discount for him.
> > 3. The customer was very satisfied for 10 days after the puchase
> > date.
> > 4. Before and _after_ his refund he looked for optimal parameters
> > for his tickers. And on the refund date, before my answer with
> > explanation about refund he asked Eugene for custom models for him.
> > 5. Lately after the refund request he asked Eugene about the date
> of
> > additional features release.
> > We always do a refund in normal situations. But if the customer
> > after custom programming and discount asking us for the refund and
> > staying interesting in new features, it looks very strange.
> >
> > --- In equismetastock@xxxxxxxxxxxxxxx, "yogpod"
> <yogeshnpoddar@xxxx>
> > wrote:
> > > Dear Metastock community,
> > >
> > > I purchased trendmedium ver 2.25 RT from www.trendmedium.com on
> > > august 15th. They are officially equis certified company. Prior
> to
> > > purchase i chatted two/three times with Mr. Eugene Elabunsky who
> > is
> > > the developer of this software. He offered me a discount of 25%
> on
> > > the full price of $499. This worked out to $374 and I readily
> went
> > > for the product since it had a 30 days refund guarantee too.
> > >
> > > But when i started using the product, I was getting
> > dissatisfactory
> > > results and the software had a lot of technical bugs too. I
> > decided
> > > to cancel my license and asked them for refund of $374. In return
> > I
> > > got a mail from them stating that refund is not possible because
> i
> > > had bought the product at a discount ! If i had bought it at full
> > > price i would have got the discount.
> > >
> > > Please note that while offering discount, the company never told
> > me
> > > that i will not be able to get refund if i go for discount. This
> > is
> > > real cheating ! and that too by official equis certified company.
> > I
> > > sent them several mails but they stopped responding. After a
> > couple
> > > of days i managed to get hold of Mr. Eugene Elabunsky on hotmail
> > chat
> > > and demanded my money. He said that he can do nothing about the
> > > issue. He said that he will offer me Trendmedium ver 3.0 free of
> > cost
> > > whenever it is released. Thats the most he can do !
> > >
> > > I am still in the 30day guarantee period. I appeal to all my dear
> > > Metastock users, developers to do or suggest something about this
> > > issue. We cannot take this for granted.. how can an official
> equis
> > > certified company do this to the metastock community.
> > >
> > > I am from India and $374 is not a small amount for me. I works
> out
> > to
> > > Rs. 17000 . I expect earliest help from the metastock
> community...
> > > thanks in advance
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