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Equis Product Development
This is not good.
I cancelled my upgrade from 6.52 to 7.0 eod and it appears that I was wise
to do so.
You should be aware that my Omni Trader 2000 has an icon on the Start -->
Programs menu that automatically searches and tells me if the program is
properly updated. If not, it automatically downloads and installs the
required upgrade, patch, etc.
This is a FREE service. I have received 8 or 9 patches, upgrades, etc. since
Dec. 99 when OT 2000 replaced the older versions.
Best regards
Walter
----- Original Message -----
From: "Glen Wallace" <gcwallace@xxxxxxxx>
To: "MetaStock listserver" <metastock@xxxxxxxxxxxxx>
Cc: "MetaStock Support" <support@xxxxxxxxx>
Sent: Tuesday, April 11, 2000 12:32 PM
Subject: Re: Continual charge for maintenance releases???
| No, Lynn, that is not good enough.
|
| Although I think it is highly unprofessional to require your customers to
pay
| to fix your errors, my bigger concern is how you expect us to discover
when a
| maintenance release has been issued (Equis's participation on this list
has
| been inconsistent) and what the release fixes (you still haven't answered
my
| question about whether the maintenance release fixes the user resource
leak in
| MS Pro).
|
| Come on. For a US$1,500 software application, I expect you, Equis, to fix
| your errors promptly and get the maintenance release to me at *your*
expense.
|
| Anybody disagree?
|
|
| ----- Original Message -----
| From: "Equis Support" <support@xxxxxxxxx>
| To: <metastock@xxxxxxxxxxxxx>
| Sent: Tuesday, April 11, 2000 8:06 AM
| Subject: RE: Continual charge for maintenance releases???
|
| > List,
| >
| > In the past, the patches that we posted on the web site caused much more
| > headache to customers than it was worth. Many people were either
installing
| > the wrong patch or multiple patches when they only needed to run one of
| > them, or there were people that had multiple installations of the
program
| > and the patches sometimes failed to update the program in the location
that
| > they expected, etc.
| > Installing the maintenance release from a CD will eliminate most of
these
| > issues.Therefore it was decided that there will not be a patch posted on
the
| > web site for versions 7.0x. The update will be via CD only.
| > The $9.00 charge for the 7.0x release includes the cost of the CD,
| > duplication and shipping anywhere in the world. The cost will be
determined
| > at the time of the release depending on if it is only a maintenance
release
| > or if there are any enhancements to the software. If you have any
further
| > questions on the upgrade cost, please contact our sales department at
| > 800-882-3030 or 801-265-8886.
| >
| > Thank you,
| > Lynn
| > Equis Support
| > <http://www.equis.com/>
| > <http://www.equis.com/customer/support/>
| >
| >
| >
| > -----Original Message-----
| > From: Christian Baude [mailto:BAUDECB@xxxxxxxxxxxxx]
| > Sent: Monday, April 10, 2000 7:54 PM
| > To: metastock@xxxxxxxxxxxxx
| > Subject: Re: Continual charge for maintenance releases???
| >
| > On Mon, 10 Apr 2000 19:55:01 -0500, you wrote:
| >
| > > I have just ordered the 7.01 maintenance release for MS Pro and was
| > > charged $9.00. Now do I have to pay again for release 7.02 and on
| > > and on and.....or will these fixes be posted to your website. I don't
| > > think we should have to keep paying everytime Equis fixes an issue
| > > in their software. Thanks for your reply.
| >
| > Interesting question.
| >
| > I just got the full EOD upgrade on a CD as v 7.02, I ASSYOUME the
| > patch from 7.xx to 7.02 was on the WEB.... I just checked, and they
| > are still on the 6.52 time frame.
| >
| > Equis is just too busy at this time upgrading their followers, and
| > making sure everyone is please.
| >
| > Equis, I'm sure, being a good and socially responsive software
| > company, will release the patch to fix minor unforeseen issues with
| > customer's configuration, will be posted on the WEB site in due time.
| > <g>
| >
| > -÷ Chris ß ÷-
|
|