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On behalf of myself thanks. I think this is a fair and equitable response.
Didn't intend to get a bid melee started when I posed the initial question
but now I'm glad I did. Back to trading ideas about trading!
Paula
----- Original Message -----
From: "Equis Support" <>
To: <metastock@xxxxxxxxxxxxx>
Sent: Tuesday, April 11, 2000 5:21 PM
Subject: Response to patches, upgrades, and costs...
> List:
>
> This email is in response to the many posts that the list is receiving
about
> the current problems and patches to the software. First, I would like to
> remind you that the main focus of the MetaStock List is for Traders to
share
> their trading ideas.
>
> As mentioned in an earlier email to the list, we are dedicated to fixing
> bugs and having those fixes available to our customers in a timely manner.
> Despite all the testing by customers and Equis, some problems did slip
> through the cracks in the latest version of MetaStock. We apologize for
the
> issues this has caused and are working on a maintenance release that will
be
> available as soon as possible.
> We will post a notice to the list when it is available.
>
> When we started offering patches, Equis Support was very excited to offer
> our customers the availability to download patches from the web site.
> However, there is such a large difference in our customers' abilities and
> knowledge of computers, and they are using different versions of our
> software that using patches created many unforeseen issues. Taking into
> consideration the number of problems about using patches, voiced by our
> customers, including some users on the MetaStock List, we determined that
it
> would be better to upgrade from a CD rather than have customers deal with
> the complexity of upgrading with patches.
>
> Please be aware The MetaStock List represents an exceptional group of the
> MetaStock Users. However, the customers on the list are a small cross
> section of the users we support. You may not feel like we are listening,
> when in fact we are doing our best to create solutions that will
accommodate
> the widest range of MetaStock Users. If this has or does cause any
> inconvenience, we apologize. We are currently considering different
> upgrade options that will be more convenient for all of our customers to
> use.
>
> If you paid the 9-dollar upgrade to MetaStock 7.01 Pro, you can receive
the
> next maintenance release at no charge. If you paid for an upgrade to
> MetaStock 7.01 EOD you can receive the next maintenance release at no
> charge. Once we announce the release you can request the CD from Equis
> Sales or Support.
>
>
> Ken (Doc) Kump
> Customer Support Manager
>
>
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