|
PureBytes Links
Trading Reference Links
|
At 10:44 11-4-2000 -0500, you wrote:
>Lynn,
>
>Will you please post a note to the list when Metastock EOD 7.2 is
>ready? I suspect several of us have waited for the new release to
>stabilize before ordering especially since we now know we have to
>pay for bug fixes. Admittedly the 9 dollar charge is a fungible
>cost and you are not making any money off the CD. I think many of
>us agree that the website is very confusing to use and the updates
>are not clearly identified. In addition, the website is NOT an
>effective marketing tool for Equis because of a decided lack of
>detailed information about your new Metastock 7.0 product lineup.
>How about some screenshots showing the new features? How about
>information that helps us decide which version of Metastock 7.0
>best fits our needs? How about a scaleable product line where we
>can selectively add features we need? Please do not take these
>questions as criticisms but do pass on to your sales and marketing
>department as they are missing an opportunity.
>How about Equis modifying the website to determine the update the customer
needs
>by a single click of the button? This may even help piracy by
>implementing keycodes or other techniques to ensure legitimate ownership
>and as a paying customer I like this as much as Equis does.
Fully agreed, Ron.
Doing so Equis could make use of the system that I encountered getting the
7.0 upgrade info at their website (typing customernr. and initinals )
Anyway, they indeed may be in need<G> for a website-marketing-manager.
Reading your ideas make me wonder if you shouldn't apply for the job.
Frans
>
>Thanks,
>
>Ron Stockstill
>
>-----Original Message-----
>From: owner-metastock@xxxxxxxxxxxxx
>[mailto:owner-metastock@xxxxxxxxxxxxx]On Behalf Of Equis Support
>Sent: Tuesday, April 11, 2000 10:07 AM
>To: 'metastock@xxxxxxxxxxxxx'
>Subject: RE: Continual charge for maintenance releases???
>
>
>List,
>
>In the past, the patches that we posted on the web site caused much more
>headache to customers than it was worth. Many people were either installing
>the wrong patch or multiple patches when they only needed to run one of
>them, or there were people that had multiple installations of the program
>and the patches sometimes failed to update the program in the location that
>they expected, etc.
>Installing the maintenance release from a CD will eliminate most of these
>issues.Therefore it was decided that there will not be a patch posted on the
>web site for versions 7.0x. The update will be via CD only.
>The $9.00 charge for the 7.0x release includes the cost of the CD,
>duplication and shipping anywhere in the world. The cost will be determined
>at the time of the release depending on if it is only a maintanence release
>or if there are any enhancements to the software. If you have any further
>questions on the upgrade cost, please contact our sales department at
>800-882-3030 or 801-265-8886.
>
>Thank you,
>Lynn
>Equis Support
><http://www.equis.com/>
><http://www.equis.com/customer/support/>
>
>Please include previous email answers and questions in your response.
>
>Equis and MetaStock and MetaStock Professional are registered trademarks
>of Equis International. Achelis Binary Wave, The DownLoader, Expert
>Advisor, OptionScope, Quotecenter, and Smart Charts are trademarks of
>Equis International.
>
>
>
>
>
>
>
>-----Original Message-----
>From: Christian Baude [mailto:BAUDECB@xxxxxxxxxxxxx]
>Sent: Monday, April 10, 2000 7:54 PM
>To: metastock@xxxxxxxxxxxxx
>Subject: Re: Continual charge for maintenance releases???
>
>
>On Mon, 10 Apr 2000 19:55:01 -0500, you wrote:
>
>> I have just ordered the 7.01 maintenance release for MS Pro and was
>charged
>> $9.00. Now do I have to pay again for release 7.02 and on and on
>and.....or
>> will these fixes be posted to your website. I don't think we should have
>to
>> keep paying everytime Equis fixes an issue in their software.
>> Thanks for your reply.
>
>Interesting question.
>
>I just got the full EOD upgrade on a CD as v 7.02, I ASSYOUME the
>patch from 7.xx to 7.02 was on the WEB.... I just checked, and they
>are still on the 6.52 time frame.
>
>Equis is just too busy at this time upgrading their followers, and
>making sure everyone is please.
>
>Equis, I'm sure, being a good and socially responsive software
>company, will release the patch to fix minor unforeseen issues with
>customer's configuration, will be posted on the WEB site in due time.
><g>
>
>-÷ Chris ß ÷-
>
>
>
|