|
PureBytes Links
Trading Reference Links
|
Hi,
This is certainly fair except for overseas customers!! The shipping to
Australia is expensive - the Metastock 6.52 EOD "upgrade" was a case in
point where shipping was the nearly the same cost as the CD.
Does Equis have any plans for their overseas customers and patch upgrades?
Will they ship CD's to distributors here and thus we will be able to get the
CD's at a favourable price?
Thanks,
Andrew Kornberg
----- Original Message -----
From: "Equis Support" <support@xxxxxxxxx>
To: <metastock@xxxxxxxxxxxxx>
Sent: Wednesday, April 12, 2000 8:21 AM
Subject: Response to patches, upgrades, and costs...
List:
This email is in response to the many posts that the list is receiving about
the current problems and patches to the software. First, I would like to
remind you that the main focus of the MetaStock List is for Traders to share
their trading ideas.
As mentioned in an earlier email to the list, we are dedicated to fixing
bugs and having those fixes available to our customers in a timely manner.
Despite all the testing by customers and Equis, some problems did slip
through the cracks in the latest version of MetaStock. We apologize for the
issues this has caused and are working on a maintenance release that will be
available as soon as possible.
We will post a notice to the list when it is available.
When we started offering patches, Equis Support was very excited to offer
our customers the availability to download patches from the web site.
However, there is such a large difference in our customers' abilities and
knowledge of computers, and they are using different versions of our
software that using patches created many unforeseen issues. Taking into
consideration the number of problems about using patches, voiced by our
customers, including some users on the MetaStock List, we determined that it
would be better to upgrade from a CD rather than have customers deal with
the complexity of upgrading with patches.
Please be aware The MetaStock List represents an exceptional group of the
MetaStock Users. However, the customers on the list are a small cross
section of the users we support. You may not feel like we are listening,
when in fact we are doing our best to create solutions that will accommodate
the widest range of MetaStock Users. If this has or does cause any
inconvenience, we apologize. We are currently considering different
upgrade options that will be more convenient for all of our customers to
use.
If you paid the 9-dollar upgrade to MetaStock 7.01 Pro, you can receive the
next maintenance release at no charge. If you paid for an upgrade to
MetaStock 7.01 EOD you can receive the next maintenance release at no
charge. Once we announce the release you can request the CD from Equis
Sales or Support.
Ken (Doc) Kump
Customer Support Manager
|