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Thanks Tomasz, I did to both the unanswered and the answer not working
but will do again.
On 4/18/05, Tomasz Janeczko <amibroker@xxxxxx> wrote:
>
> Graham,
>
> All I can see is that there are responses sent to every e-mail.
>
> I understand that some responses may not be 100% satisfactory, however
> please understand that Marcin may think that the answer is alright, until
> you tell him it isn't. So if you find any answer unsatisfactory please write
> to him (support at amibroker.com) because he is responsible for the support.
>
> I am not able to develop the software *and* read all of support e-mails and answers everyday.
> That's why Marcin is employed as support representative.
> I am doing software development, web page updates, docs, all other business-relates things
> and occassionally appear here on the list
> and he is doing majority of support.
>
> So please send complaints to support at amibroker.com with TICKET NUMBER.
>
> Only that way Marcin is able to find out that the response you have received is
> not enough for you.
>
> Best regards,
> Tomasz Janeczko
> amibroker.com
> ----- Original Message -----
> From: "Graham" <kavemanperth@xxxxxxxxx>
> To: <amibroker@xxxxxxxxxxxxxxx>
> Sent: Monday, April 18, 2005 12:11 PM
> Subject: Re: [amibroker] Negative Cash
>
> >
> > that's pretty good, still waiting for response for email sent to
> > support in December 04, and inconclusive resolution in March 05
> >
> > On 4/18/05, Tomasz Janeczko <amibroker@xxxxxx> wrote:
> >> Hello,
> >>
> >> Each time you send a query to support you receive automatic response with
> >> ticket number that
> >> means that your e-mail was delivered. No e-mail is ignored. All e-mails are
> >> read and analysed.
> >> You may not get immediate response for more complex stuff because it may
> >> require to check
> >> things first. Also we sometimes need some hours of sleep, therefore it is
> >> nice to give a chance to
> >> answer. As far as this particular e-mail is considered I responded
> >> personally within 2 hours
> >> not to mention that it was Sunday. (You have sent to support on Sunday,
> >> April 17, 2005 9:48 AM
> >> I responded Sunday, April 17, 2005 11:46 AM)
> >>
> >> Best regards,
> >> Tomasz Janeczko
> >> amibroker.com
> >> ----- Original Message -----
> >> From: ShortFox
> >> To: amibroker@xxxxxxxxxxxxxxx
> >> Sent: Monday, April 18, 2005 11:46 AM
> >> Subject: Re: [amibroker] Negative Cash
> >>
> >> Thomasz,
> >>
> >> There are times when there are no replies to emails sent to support. They
> >> are probably ignored. I therefore sent the message to the list, hoping that
> >> other (experienced) users might help.
> >> I apologize if this was a bother. Thank you for all the incredible work, AB
> >> is an excellent software.
> >>
> >> I'm looking forward the fix of the negative cash issue. Best to you,
> >>
> >> Short.
> >>
> >>
> >> ----- Original Message -----
> >> From: Tomasz Janeczko
> >> To: amibroker@xxxxxxxxxxxxxxx
> >> Sent: Monday, April 18, 2005 8:55 AM
> >> Subject: Re: [amibroker] Negative Cash
> >>
> >> Hello,
> >>
> >> As I answered to your e-mails sent to support already and can repeat here:
> >> we are looking into this.
> >>
> >> You wrote 4 e-mails about it. Two to support and two to the list.
> >> There is really no need to do this (sending one to support is just fine)
> >> especially considering the fact that we are already overloaded
> >> and if everyone sends 4 copies instead of one it just makes answers SLOWER
> >> not faster
> >> because of additional work required to read all those repeated e-mails.
> >>
> >> Best regards,
> >> Tomasz Janeczko
> >> amibroker.com
> >> ----- Original Message -----
> >> From: ShortFox
> >> To: amibroker@xxxxxxxxxxxxxxx
> >> Sent: Sunday, April 17, 2005 8:44 AM
> >> Subject: [amibroker] Negative Cash
> >>
> >>
> >> Hi,
> >>
> >> I'm backtesting a strategy and displaying the equity afterwards. For some
> >> reason, for many bars there is NEGATIVE CASH displayed.
> >> I'm not using any margin (margin requirement - 100). How can I get negative
> >> cash for many bars?
> >>
> >> Thanks,
> >> Short.
> >>
> >> Please note that this group is for discussion between users only.
> >>
> >> To get support from AmiBroker please send an e-mail directly to
> >> SUPPORT {at} amibroker.com
> >>
> >> For other support material please check also:
> >> http://www.amibroker.com/support.html
> >>
> >>
> >>
> >>
> >>
> >> Please note that this group is for discussion between users only.
> >>
> >> To get support from AmiBroker please send an e-mail directly to
> >> SUPPORT {at} amibroker.com
> >>
> >> For other support material please check also:
> >> http://www.amibroker.com/support.html
> >>
> >>
> >>
> >>
> >>
> >> Please note that this group is for discussion between users only.
> >>
> >> To get support from AmiBroker please send an e-mail directly to
> >> SUPPORT {at} amibroker.com
> >>
> >> For other support material please check also:
> >> http://www.amibroker.com/support.html
> >>
> >>
> >>
> >>
> >>
> >> Please note that this group is for discussion between users only.
> >>
> >> To get support from AmiBroker please send an e-mail directly to
> >> SUPPORT {at} amibroker.com
> >>
> >> For other support material please check also:
> >> http://www.amibroker.com/support.html
> >>
> >>
> >>
> >>
> >> ________________________________
> >> Yahoo! Groups Links
> >>
> >> To visit your group on the web, go to:
> >> http://groups.yahoo.com/group/amibroker/
> >>
> >> To unsubscribe from this group, send an email to:
> >> amibroker-unsubscribe@xxxxxxxxxxxxxxx
> >>
> >> Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.
> >
> >
> > --
> > Cheers
> > Graham
> > http://e-wire.net.au/~eb_kavan/
> >
> >
> >
> > Please note that this group is for discussion between users only.
> >
> > To get support from AmiBroker please send an e-mail directly to
> > SUPPORT {at} amibroker.com
> >
> > For other support material please check also:
> > http://www.amibroker.com/support.html
> >
> >
> > Yahoo! Groups Links
> >
> >
> >
> >
> >
> >
> >
> >
>
>
> Please note that this group is for discussion between users only.
>
> To get support from AmiBroker please send an e-mail directly to
> SUPPORT {at} amibroker.com
>
> For other support material please check also:
> http://www.amibroker.com/support.html
>
> Yahoo! Groups Links
>
>
>
>
>
--
Cheers
Graham
http://e-wire.net.au/~eb_kavan/
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