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Graham,
All I can see is that there are responses sent to every e-mail.
I understand that some responses may not be 100% satisfactory, however
please understand that Marcin may think that the answer is alright, until
you tell him it isn't. So if you find any answer unsatisfactory please write
to him (support at amibroker.com) because he is responsible for the support.
I am not able to develop the software *and* read all of support e-mails and answers everyday.
That's why Marcin is employed as support representative.
I am doing software development, web page updates, docs, all other business-relates things
and occassionally appear here on the list
and he is doing majority of support.
So please send complaints to support at amibroker.com with TICKET NUMBER.
Only that way Marcin is able to find out that the response you have received is
not enough for you.
Best regards,
Tomasz Janeczko
amibroker.com
----- Original Message -----
From: "Graham" <kavemanperth@xxxxxxxxx>
To: <amibroker@xxxxxxxxxxxxxxx>
Sent: Monday, April 18, 2005 12:11 PM
Subject: Re: [amibroker] Negative Cash
>
> that's pretty good, still waiting for response for email sent to
> support in December 04, and inconclusive resolution in March 05
>
> On 4/18/05, Tomasz Janeczko <amibroker@xxxxxx> wrote:
>> Hello,
>>
>> Each time you send a query to support you receive automatic response with
>> ticket number that
>> means that your e-mail was delivered. No e-mail is ignored. All e-mails are
>> read and analysed.
>> You may not get immediate response for more complex stuff because it may
>> require to check
>> things first. Also we sometimes need some hours of sleep, therefore it is
>> nice to give a chance to
>> answer. As far as this particular e-mail is considered I responded
>> personally within 2 hours
>> not to mention that it was Sunday. (You have sent to support on Sunday,
>> April 17, 2005 9:48 AM
>> I responded Sunday, April 17, 2005 11:46 AM)
>>
>> Best regards,
>> Tomasz Janeczko
>> amibroker.com
>> ----- Original Message -----
>> From: ShortFox
>> To: amibroker@xxxxxxxxxxxxxxx
>> Sent: Monday, April 18, 2005 11:46 AM
>> Subject: Re: [amibroker] Negative Cash
>>
>> Thomasz,
>>
>> There are times when there are no replies to emails sent to support. They
>> are probably ignored. I therefore sent the message to the list, hoping that
>> other (experienced) users might help.
>> I apologize if this was a bother. Thank you for all the incredible work, AB
>> is an excellent software.
>>
>> I'm looking forward the fix of the negative cash issue. Best to you,
>>
>> Short.
>>
>>
>> ----- Original Message -----
>> From: Tomasz Janeczko
>> To: amibroker@xxxxxxxxxxxxxxx
>> Sent: Monday, April 18, 2005 8:55 AM
>> Subject: Re: [amibroker] Negative Cash
>>
>> Hello,
>>
>> As I answered to your e-mails sent to support already and can repeat here:
>> we are looking into this.
>>
>> You wrote 4 e-mails about it. Two to support and two to the list.
>> There is really no need to do this (sending one to support is just fine)
>> especially considering the fact that we are already overloaded
>> and if everyone sends 4 copies instead of one it just makes answers SLOWER
>> not faster
>> because of additional work required to read all those repeated e-mails.
>>
>> Best regards,
>> Tomasz Janeczko
>> amibroker.com
>> ----- Original Message -----
>> From: ShortFox
>> To: amibroker@xxxxxxxxxxxxxxx
>> Sent: Sunday, April 17, 2005 8:44 AM
>> Subject: [amibroker] Negative Cash
>>
>>
>> Hi,
>>
>> I'm backtesting a strategy and displaying the equity afterwards. For some
>> reason, for many bars there is NEGATIVE CASH displayed.
>> I'm not using any margin (margin requirement - 100). How can I get negative
>> cash for many bars?
>>
>> Thanks,
>> Short.
>>
>> Please note that this group is for discussion between users only.
>>
>> To get support from AmiBroker please send an e-mail directly to
>> SUPPORT {at} amibroker.com
>>
>> For other support material please check also:
>> http://www.amibroker.com/support.html
>>
>>
>>
>>
>>
>> Please note that this group is for discussion between users only.
>>
>> To get support from AmiBroker please send an e-mail directly to
>> SUPPORT {at} amibroker.com
>>
>> For other support material please check also:
>> http://www.amibroker.com/support.html
>>
>>
>>
>>
>>
>> Please note that this group is for discussion between users only.
>>
>> To get support from AmiBroker please send an e-mail directly to
>> SUPPORT {at} amibroker.com
>>
>> For other support material please check also:
>> http://www.amibroker.com/support.html
>>
>>
>>
>>
>>
>> Please note that this group is for discussion between users only.
>>
>> To get support from AmiBroker please send an e-mail directly to
>> SUPPORT {at} amibroker.com
>>
>> For other support material please check also:
>> http://www.amibroker.com/support.html
>>
>>
>>
>>
>> ________________________________
>> Yahoo! Groups Links
>>
>> To visit your group on the web, go to:
>> http://groups.yahoo.com/group/amibroker/
>>
>> To unsubscribe from this group, send an email to:
>> amibroker-unsubscribe@xxxxxxxxxxxxxxx
>>
>> Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.
>
>
> --
> Cheers
> Graham
> http://e-wire.net.au/~eb_kavan/
>
>
>
> Please note that this group is for discussion between users only.
>
> To get support from AmiBroker please send an e-mail directly to
> SUPPORT {at} amibroker.com
>
> For other support material please check also:
> http://www.amibroker.com/support.html
>
>
> Yahoo! Groups Links
>
>
>
>
>
>
>
>
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