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I've had the same problem. Sent an e-mail to support last Friday, got the
"received" message but so far no response. ???
dll
-----Original Message-----
From: Chris [mailto:shawky2004@xxxxxxxxxxxxxx]
Sent: Friday, September 24, 2004 8:38 AM
To: amibroker@xxxxxxxxxxxxxxx
Subject: [amibroker] No response from Amibroker Support
Tomasz
I have been emailing support@xxxxxxxxxxxxx regarding ongoing problems
with Amibroker-MarketCast plugin but have not received ANY email
replies since Marcin replied to me on the 6th Sep. I hope there is
not a problem with my emails. All my friends are receiving them fine.
On 6 Sep, Marcin told me to use the "Force Backfill" option with
MarketCast plugin to fix my problem but my Mcast V 1.1.0 plugin only
supports "Connect" and "Shutdown". I replied to this on 6 Sep 04 to
support@xxxxxxxxxxxxxx Fault log 13493
Also, I recent the email on 9 Sep along with an additional problem
regardin eronious Low and Volume values on the chart (distorts the
scale making the chart useless) appearing in 1 minute bars that
neither exist in marketcast database nor amibroker quote editor. No
reply.
I have sent recent all emails on 23 Sep. Since the 9 Sep the number
of corrupted bars in AB has increased to the point where one third of
my portfolio stock charts are no longer useable in intraday mode. My
only workaround is to completely delete the Amibroker database. This
kills all of my trend lines etc.
And wait, there is more...3 stocks now result in AB consuming 100%
CPU usage for some reason. Deleting that stock or creating a new
database does not clear the problem. My guess is that there is a
corruption in the MarketCast data, though it appears fine when viewed
through the marketcast interface. Or alternatively the data being
supplied to Amibroker for those stocks has unexpected values which
Amibroker is not handling.
I downloaded the latest beta release yesterday but the problems are
still the same.
I hope to help Amibroker and MarketCast resolve the issue so I can
move onto learning all the wonderful features available in AB and get
it working to setup my new short term trading system. Fortunately I
have an EOD system that keeps the income flowing for now.
I can post the email extracts on this forum if you would like.
regards
Shawky
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