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[amibroker] Re: No response from Amibroker Support



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Thanks Peter
I'll see if I get a response overnight (Aussie time) then try support 
again as you suggest.

I have also emailed MarketCast Support but guess I will be the meat 
in the sandwich for this one.

By the way, I have downloaded the amitools but not at a stage to try 
them out yet (unfortunately)

I wonder if anyone else who uses MarketCast is having problems like I 
am?

Hey, Stephen Russell, not sure what that has to do with my problem, 
but if I ever get over to Las Vegas, I'll give it a try on my laptop 
and let you know. Do the Casinos permit laptops...Good luck with AB.

regards
Chris

--- In amibroker@xxxxxxxxxxxxxxx, William Peters <williampeters@xxxx> 
wrote:
> Hi Chris,
> 
> I am sorry to hear about all those problems. My suggestion would be 
to
> forward a copy of the e-mail you just posted to support 
with 'URGENT'
> along with the original support number in the subject line and 
attention
> it to Tomasz. Or perhaps in this case only do a cc. to Tomasz.
> 
> If you still Ont receive any response post back here.
> 
> 
> Regards,
> William Peters
> www.amitools.com
> 
> 
> Friday, September 24, 2004, 8:38:06 AM, you wrote:
> 
> C> Tomasz
> C> I have been emailing support@xxxx regarding ongoing problems
> C> with Amibroker-MarketCast plugin but have not received ANY email 
> C> replies since Marcin replied to me on the 6th Sep. I hope there 
is 
> C> not a problem with my emails. All my friends are receiving them 
fine.
> 
> C> On 6 Sep, Marcin told me to use the "Force Backfill" option with 
> C> MarketCast plugin to fix my problem but my Mcast V 1.1.0 plugin 
only
> C> supports "Connect" and "Shutdown". I replied to this on 6 Sep 04 
to
> C> support@xxxx Fault log 13493
> 
> C> Also, I recent the email on 9 Sep along with an additional 
problem 
> C> regardin eronious Low and Volume values on the chart (distorts 
the 
> C> scale making the chart useless) appearing in 1 minute bars that 
> C> neither exist in marketcast database nor amibroker quote editor. 
No
> C> reply.
> 
> C> I have sent recent all emails on 23 Sep. Since the 9 Sep the 
number
> C> of corrupted bars in AB has increased to the point where one 
third of
> C> my portfolio stock charts are no longer useable in intraday 
mode. My
> C> only workaround is to completely delete the Amibroker database. 
This
> C> kills all of my trend lines etc.
> 
> C> And wait, there is more...3 stocks now result in AB consuming 
100% 
> C> CPU usage for some reason. Deleting that stock or creating a new 
> C> database does not clear the problem. My guess is that there is a 
> C> corruption in the MarketCast data, though it appears fine when 
viewed
> C> through the marketcast interface. Or alternatively the data 
being 
> C> supplied to Amibroker for those stocks has unexpected values 
which 
> C> Amibroker is not handling.
> 
> C> I downloaded the latest beta release yesterday but the problems 
are
> C> still the same.
> 
> C> I hope to help Amibroker and MarketCast resolve the issue so I 
can 
> C> move onto learning all the wonderful features available in AB 
and get
> C> it working to setup my new short term trading system. 
Fortunately I
> C> have an EOD system that keeps the income flowing for now.
> 
> C> I can post the email extracts on this forum if you would like.
> 
> C> regards
> C> Shawky
> 
> 
> 
> 
> 
> C> Check AmiBroker web page at:
> C> http://www.amibroker.com/
> 
> C> Check group FAQ at:
> C> http://groups.yahoo.com/group/amibroker/files/groupfaq.html 
> C> Yahoo! Groups Links



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