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<FONT face=Arial color=#0000ff
size=2>Gary,
<FONT face=Arial color=#0000ff
size=2>
I
really don't have an answer for you. I can only make an assumption that
nobody knows much about the new AmiBroker distribution, but that is no
excuse. As to why my emails (may) get more attention, my only guess
is that it is either because I've been a subscriber since they started or the
fact that I have contributed a lot of assistance with beta testing and data
corrections over the years. Again, not a good reason for your emails to be
neglected.
<FONT face=Arial color=#0000ff
size=2>
I can
tell you that I emailed their "regular" support people about a problem with the
install of 2.7.8 and received an absolutely pathetic, incorrect
response.
<BLOCKQUOTE
>
<FONT face="Times New Roman"
size=2>-----Original Message-----From: Gary A. Serkhoshian
[mailto:serkhoshian777@xxxxxxxxx]Sent: Thursday, March 11, 2004
4:12 PMTo: amibroker@xxxxxxxxxxxxxxxSubject: RE:
[amibroker] CSI vs QP: the good, the bad, the ugly
Chuck,
I might also add that I am perplexed at how CSI feels compelled to
respond to your e-mails, yet decides to cast mine aside. Are they not
designed for the common investor/trader? Are their expectations that I
solve my own tech problems??
Even when I raise an issue with QP, as I did related to their Funds data,
they at least had the professional courtesy to respond to my
complaint."Gary A. Serkhoshian"
<serkhoshian777@xxxxxxxxx> wrote:
<BLOCKQUOTE class=replbq
>
Chuck,
My point is simply CSI tech support does not respond to my e-mails
or return my phone calls. No matter what the issue, big or
little, my expectation is a 24 hour response time from tech support.
CSI has met that less than 25% of the time. Perhaps Tomasz ought to
fly out to Florida to give them a class. : )
BTW, today on my fifth call in as many maket days coupled with about 3
e-mails, I finally got an answer to a very direct question.
Copying Rudi, Mgt, Superman did nothing to expedite the process.
I appreciate you forwarding the e-mail to CSI, but I am skeptical as to
what will ultimately result from it. Listing the specific problem here
would simply bore 90% of the members of the board. I can post it to
you privately if you'd like.
Regards,
Gary
Chuck Rademacher <chuck_rademacher@xxxxxxxxxx>
wrote:
<BLOCKQUOTE class=replbq
>
<FONT face=Arial color=#0000ff
size=2>Gary,
<FONT face=Arial color=#0000ff
size=2>
<FONT face=Arial color=#0000ff
size=2>I hope you don't mind, but I have forwarded your post to
CSI. I have already heard back that they will take some sort
of action, but I don't know what that might be. I'm sorry to hear
that you are having support problems. On the other hand, what
can possibly not be working? You download data and it exports
the data to AB. Works every time, or am I missing something.
I'm not trying to be funny about it, but I don't understand what kind of
support you require. Of course, that doesn't give CSI an
excuse for not replying to you.
<BLOCKQUOTE
>
<FONT face="Times New Roman"
size=2>-----Original Message-----From: Gary A. Serkhoshian
[mailto:serkhoshian777@xxxxxxxxx]Sent: Thursday, March 11,
2004 1:54 PMTo: amibroker@xxxxxxxxxxxxxxxSubject:
[amibroker] CSI vs QP: the good, the bad, the ugly
Hi all,
Just want to offer my 2 cents on my experiences so far with CSI and
QP.
While we all would love to adhere to the high data standards that
Chuck espouses and CSI provides, I am finding CSI's tech support to be
so unresponsive that asking a basic question about exporting data into
AmiBroker requires several attempts on my part due to lack of returned
phone calls or returned e-mails from tech support. Even after
alerting management of this issue, nothing has changed.
My experience with QP, on the other hand, has always been positive
as their tech support always responds within 24 hours. Even if
they don't know the answer immediately, they'll at least respond to
acknowledge my e-mail.
So, for those weighing the pros vs the cons, data nirvana comes at
a price of crappy tech support. Chuck's experience has been
totally positive from his posts on this board, but I've seen several
others post how they've also been cast aside by an unresponsive tech
support.
I've been more than patient with these guys and I'm in it for at
least the year. The least I can do for those not subscribed, but
thinking about it, is tell you CAVEAT EMPTOR (buyer beware).
Regards,
Gary
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