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Gary,
Sometimes it can happen to everyone.
It occurred to me too that I simply started to work on some
reported issue
without responding with "yes I will fix that then and then".
We are all humans and we all sometime make some mistake
or forgot something.
Best regards,Tomasz
Janeczkoamibroker.com
<BLOCKQUOTE
>
----- Original Message -----
<DIV
>From:
Gary
A. Serkhoshian
To: <A title=amibroker@xxxxxxxxxxxxxxx
href="">amibroker@xxxxxxxxxxxxxxx
Sent: Friday, March 12, 2004 12:26
AM
Subject: Re: [amibroker] CSI vs QP: the
good, the bad, the ugly
Yes Tomasz, but why did it take all this effort/drama to spur them into
action? Must I throw a tantrum in order to elicit a response
from CSI? It's not worth it.
Tomasz Janeczko <<A
href="">amibroker@xxxxxx> wrote:
<BLOCKQUOTE class=replbq
>
Gary,
Please be re-assurred that CSI is working on the problem
you had.
Actually the UA Program Manager has contacted me
immediatelly your post asking for some
advice how to retrieve information required to solve the
issue.
So they indeed are WORKING on the issue.
My experience with CSI is very positive. They are really
interested in making CSI-AB link trouble-free.
Best regards,Tomasz
Janeczkoamibroker.com
<BLOCKQUOTE
>
----- Original Message -----
<DIV
>From:
<A title=serkhoshian777@xxxxxxxxx
href="">Gary A. Serkhoshian
To: <A
title=amibroker@xxxxxxxxxxxxxxx
href="">amibroker@xxxxxxxxxxxxxxx
Sent: Thursday, March 11, 2004 11:57
PM
Subject: RE: [amibroker] CSI vs QP:
the good, the bad, the ugly
Chuck,
My point is simply CSI tech support does not respond to my
e-mails or return my phone calls. No matter what the issue, big
or little, my expectation is a 24 hour response time from tech
support. CSI has met that less than 25% of the time. Perhaps
Tomasz ought to fly out to Florida to give them a class. : )
BTW, today on my fifth call in as many maket days coupled with about
3 e-mails, I finally got an answer to a very direct question.
Copying Rudi, Mgt, Superman did nothing to expedite the process.
I appreciate you forwarding the e-mail to CSI, but I am skeptical as
to what will ultimately result from it. Listing the specific problem
here would simply bore 90% of the members of the board. I can post
it to you privately if you'd like.
Regards,
Gary
Chuck Rademacher
<chuck_rademacher@xxxxxxxxxx> wrote:
<BLOCKQUOTE class=replbq
>
<FONT face=Arial color=#0000ff
size=2>Gary,
<FONT face=Arial color=#0000ff
size=2>
<FONT face=Arial color=#0000ff
size=2>I hope you don't mind, but I have forwarded your post to
CSI. I have already heard back that they will take some sort
of action, but I don't know what that might be. I'm sorry to hear
that you are having support problems. On the other hand,
what can possibly not be working? You download data and it
exports the data to AB. Works every time, or am I missing
something. I'm not trying to be funny about it, but I don't
understand what kind of support you require. Of course, that
doesn't give CSI an excuse for not replying to you.
<BLOCKQUOTE
>
<FONT face="Times New Roman"
size=2>-----Original Message-----From: Gary A. Serkhoshian
[mailto:serkhoshian777@xxxxxxxxx]Sent: Thursday, March 11,
2004 1:54 PMTo:
amibroker@xxxxxxxxxxxxxxxSubject: [amibroker] CSI vs QP:
the good, the bad, the ugly
Hi all,
Just want to offer my 2 cents on my experiences so far with CSI
and QP.
While we all would love to adhere to the high data standards that
Chuck espouses and CSI provides, I am finding CSI's tech support to be
so unresponsive that asking a basic question about exporting data into
AmiBroker requires several attempts on my part due to lack of returned
phone calls or returned e-mails from tech support. Even after
alerting management of this issue, nothing has changed.
My experience with QP, on the other hand, has always been
positive as their tech support always responds within 24 hours.
Even if they don't know the answer immediately, they'll at least
respond to acknowledge my e-mail.
So, for those weighing the pros vs the cons, data nirvana comes
at a price of crappy tech support. Chuck's experience has been
totally positive from his posts on this board, but I've seen several
others post how they've also been cast aside by an unresponsive tech
support.
I've been more than patient with these guys and I'm in it for at
least the year. The least I can do for those not subscribed, but
thinking about it, is tell you CAVEAT EMPTOR (buyer beware).
Regards,
Gary
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