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Anybody ever gone around with IB "tech support" like this. This statement
does not make sense to me, anyone else trading TWS java version with
multiple monitors? I tried to clean up some of the clutter. Off list reply
welcome.
wl7bdn@xxxxxxxxxxxxx
Dear Michael,
The issues that I attempted to bring to your attention are separate.
1) Our software does not support multiple monitor setups.
2) I sent you the "Ping & Tracer T" test, in order to check your ISP
connection
with us, because this could be an issue as well.
Thank you,
Jim
IB Technical
Don't see what your router losses have to do with my monitors. Please
explain.
[this after emailing them a trace showing significant packet loss at their
server]
>
>
> Dear Michael,
>
> Unfortunately, our TWS system does not support a multiple monitor or
multiple
> video card setup.
> This may very well have something to do with your poor quotes. Are you
behind a
> firewall or proxy server?
> I am also sending you the instructions for a ping and tracer T test.
Please try
> this test. It may show a delay in ping our address via your ISP.
>
> If you are having trouble establishing a connection to Interactive Brokers
or
> experiencing slowness using the tws software, please try the following:
>
>
>
> 1. Verify that your internet connection is up.
>
> 2. Check if your PC can communicate with our website
>
> Goto START > PROGRAM > MS DOS PROMPT
>
> Type the following at the prompt:
>
> ping gw1.ibllc.com
>
> (where the character after gw is the number one, and the characters
after
> ib are the lower case letter L) Then press enter.
>
> 3. Check the path your Internet Service Provider users to communicate with
our
> website by typing:
>
> tracert gw1.ibllc.com
>
> Then press enter.
>
> This will give you all of the IP address that your user will pass
through
> to get to us.
>
> You should be able to see the path or route your user is taking to
get to
> IB. If there is a problem,
>
> you will see messages like "timed out". If you see "timed out"
messages,
> you should call your ISP
>
> and tell them where the IP addresses stop and where the "timed out"
> started.
>
> 4. Check that your Internet Service Provider is able to communicate with
other
> sites in the US like "Yahoo" by typing:
>
> ping www.yahoo.com
>
> Then press enter.
>
> 5. If you are able to ping IB but unable to establish a connection, you
may be
> behind a proxy server. Please contact us
>
> by email regarding configuration of firewalls and proxy servers.
>
> Thank you,
>
>
>
> Jim
>
> IB Technical
>
> To: Help/Interactivebrokers@xxxxxxxxxxxxxxxxxx
>
>
>
> Jim,
>
> Using a 450mhz Pll, 256mb ram, 20g hd, 3 monitors with tws alone on one, 1
> agp video card, 2 pci video cards, w98se, lucent external usb v.90 modem.
>
> I have a sat data feed and live SP squawk, so I pretty much know whey IB's
> quotes are lagging. The norm is for IB quotes to run ahead of dtn quotes,
> and both to run ahead of cnbc ticker. Today was lousy for tws quotes; they
> sometimes ran a $ behind the S&P market.
>
>
> Michael
>
> >
> >
> > Dear Trader,
> >
> > What are the parameters of your computer i.e. speed, ram, operating
> system, and
> > modem ?
> > Are you using multiple monitors, and / or video cards.
> >
> >
> > Thank you,
> >
> > Jim
> > IB Technical
> >
> > To: Help/Interactivebrokers@xxxxxxxxxxxxxxxxxx
> > cc:
> > Subject: Re: Re:
> >
> >
> >
> > ver -- 0/80 build 651
> >
> >
> > I have logged off and on a couple of times
> >
> >
> > >
> > >
> > > Dear Trader,
> > >
> > > Please logout and log back in. What version of the TWS are you using ?
> > > To check version click on HELP then VERSION.
> > >
> > >
> > > Sincerely,
> > > LUKE
> > > IB HELP DESK
> > >
> > >
> > >
> > >
> > > "Michael Ferguson" <wl7bdn@xxxxxxxxxxxxx> on 02/21/2001 09:26:58 AM
> > >
> > > To: Help/Interactivebrokers@xxxxxxxxxxxxxxxxxx
> > > cc:
> > > Subject:
> > >
> > >
> > >
> > > quotes are running way behind market in ES all morning what's up with
> > that?
> > >
> > > wed.02.21.09:26
> > >
> > >
> > > Michael Ferguson
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