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At 01:52 PM 2/23/01 -0500, you wrote:
>On Fri, 23 Feb 2001 11:51:41 -0600, you wrote:
>
>>>Anybody ever gone around with IB "tech support" like this. This statement
>>>does not make sense to me, anyone else trading TWS java version with
>>>multiple monitors? I tried to clean up some of the clutter. Off list reply
>>>welcome.
>
>I use multiple monitors and do not have a clutter problem with tws
>java.
>
>
>ps. do you happen to have the setup files for the old pre java
>version. If so I would like a copy. I deleted mine and I undersatnd
>the old version will work for futures only. thanks
>
>>>
>>>wl7bdn@xxxxxxxxxxxxx
>>>
>>>
>>>Dear Michael,
>>>
>>>The issues that I attempted to bring to your attention are separate.
>>>1) Our software does not support multiple monitor setups.
>>>2) I sent you the "Ping & Tracer T" test, in order to check your ISP
>>>connection
>>>with us, because this could be an issue as well.
>>>
>>>Thank you,
>>>
>>>Jim
>>>IB Technical
>>>
>>>
>>>Todd,
I have the an old version 2000.11.17 still on my system. Is this what your
looking for?
>>>
>>>
>>>Don't see what your router losses have to do with my monitors. Please
>>>explain.
>>>
>>>
>>>[this after emailing them a trace showing significant packet loss at their
>>>server]
>>>
>>>
>>>>
>>>>
>>>> Dear Michael,
>>>>
>>>> Unfortunately, our TWS system does not support a multiple monitor or
>>>multiple
>>>> video card setup.
>>>> This may very well have something to do with your poor quotes. Are you
>>>behind a
>>>> firewall or proxy server?
>>>> I am also sending you the instructions for a ping and tracer T test.
>>>Please try
>>>> this test. It may show a delay in ping our address via your ISP.
>>>>
>>>> If you are having trouble establishing a connection to Interactive
Brokers
>>>or
>>>> experiencing slowness using the tws software, please try the following:
>>>>
>>>>
>>>>
>>>> 1. Verify that your internet connection is up.
>>>>
>>>> 2. Check if your PC can communicate with our website
>>>>
>>>> Goto START > PROGRAM > MS DOS PROMPT
>>>>
>>>> Type the following at the prompt:
>>>>
>>>> ping gw1.ibllc.com
>>>>
>>>> (where the character after gw is the number one, and the characters
>>>after
>>>> ib are the lower case letter L) Then press enter.
>>>>
>>>> 3. Check the path your Internet Service Provider users to communicate
with
>>>our
>>>> website by typing:
>>>>
>>>> tracert gw1.ibllc.com
>>>>
>>>> Then press enter.
>>>>
>>>> This will give you all of the IP address that your user will pass
>>>through
>>>> to get to us.
>>>>
>>>> You should be able to see the path or route your user is taking to
>>>get to
>>>> IB. If there is a problem,
>>>>
>>>> you will see messages like "timed out". If you see "timed out"
>>>messages,
>>>> you should call your ISP
>>>>
>>>> and tell them where the IP addresses stop and where the "timed
out"
>>>> started.
>>>>
>>>> 4. Check that your Internet Service Provider is able to communicate with
>>>other
>>>> sites in the US like "Yahoo" by typing:
>>>>
>>>> ping www.yahoo.com
>>>>
>>>> Then press enter.
>>>>
>>>> 5. If you are able to ping IB but unable to establish a connection, you
>>>may be
>>>> behind a proxy server. Please contact us
>>>>
>>>> by email regarding configuration of firewalls and proxy servers.
>>>>
>>>> Thank you,
>>>>
>>>>
>>>>
>>>> Jim
>>>>
>>>> IB Technical
>>>
>>>>
>>>> To: Help/Interactivebrokers@xxxxxxxxxxxxxxxxxx
>>>
>>>>
>>>>
>>>>
>>>> Jim,
>>>>
>>>> Using a 450mhz Pll, 256mb ram, 20g hd, 3 monitors with tws alone on
one, 1
>>>> agp video card, 2 pci video cards, w98se, lucent external usb v.90 modem.
>>>>
>>>> I have a sat data feed and live SP squawk, so I pretty much know whey
IB's
>>>> quotes are lagging. The norm is for IB quotes to run ahead of dtn quotes,
>>>> and both to run ahead of cnbc ticker. Today was lousy for tws quotes;
they
>>>> sometimes ran a $ behind the S&P market.
>>>>
>>>>
>>>> Michael
>>>
>>>>
>>>> >
>>>> >
>>>> > Dear Trader,
>>>> >
>>>> > What are the parameters of your computer i.e. speed, ram, operating
>>>> system, and
>>>> > modem ?
>>>> > Are you using multiple monitors, and / or video cards.
>>>> >
>>>> >
>>>> > Thank you,
>>>> >
>>>> > Jim
>>>> > IB Technical
>>>
>>>> >
>>>> > To: Help/Interactivebrokers@xxxxxxxxxxxxxxxxxx
>>>> > cc:
>>>> > Subject: Re: Re:
>>>> >
>>>> >
>>>> >
>>>> > ver -- 0/80 build 651
>>>> >
>>>> >
>>>> > I have logged off and on a couple of times
>>>> >
>>>> >
>>>
>>>> > >
>>>> > >
>>>> > > Dear Trader,
>>>> > >
>>>> > > Please logout and log back in. What version of the TWS are you
using ?
>>>> > > To check version click on HELP then VERSION.
>>>> > >
>>>> > >
>>>> > > Sincerely,
>>>> > > LUKE
>>>> > > IB HELP DESK
>>>> > >
>>>> > >
>>>> > >
>>>> > >
>>>> > > "Michael Ferguson" <wl7bdn@xxxxxxxxxxxxx> on 02/21/2001 09:26:58 AM
>>>> > >
>>>> > > To: Help/Interactivebrokers@xxxxxxxxxxxxxxxxxx
>>>> > > cc:
>>>> > > Subject:
>>>> > >
>>>> > >
>>>> > >
>>>> > > quotes are running way behind market in ES all morning what's up with
>>>> > that?
>>>> > >
>>>> > > wed.02.21.09:26
>>>> > >
>>>> > >
>>>> > > Michael Ferguson
>>>
>>>
>>>
>>>
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