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On Fri, 23 Feb 2001 11:51:41 -0600, you wrote:
>>Anybody ever gone around with IB "tech support" like this. This statement
>>does not make sense to me, anyone else trading TWS java version with
>>multiple monitors? I tried to clean up some of the clutter. Off list reply
>>welcome.
I use multiple monitors and do not have a clutter problem with tws
java.
ps. do you happen to have the setup files for the old pre java
version. If so I would like a copy. I deleted mine and I undersatnd
the old version will work for futures only. thanks
>>
>>wl7bdn@xxxxxxxxxxxxx
>>
>>
>>Dear Michael,
>>
>>The issues that I attempted to bring to your attention are separate.
>>1) Our software does not support multiple monitor setups.
>>2) I sent you the "Ping & Tracer T" test, in order to check your ISP
>>connection
>>with us, because this could be an issue as well.
>>
>>Thank you,
>>
>>Jim
>>IB Technical
>>
>>
>>
>>
>>
>>Don't see what your router losses have to do with my monitors. Please
>>explain.
>>
>>
>>[this after emailing them a trace showing significant packet loss at their
>>server]
>>
>>
>>>
>>>
>>> Dear Michael,
>>>
>>> Unfortunately, our TWS system does not support a multiple monitor or
>>multiple
>>> video card setup.
>>> This may very well have something to do with your poor quotes. Are you
>>behind a
>>> firewall or proxy server?
>>> I am also sending you the instructions for a ping and tracer T test.
>>Please try
>>> this test. It may show a delay in ping our address via your ISP.
>>>
>>> If you are having trouble establishing a connection to Interactive Brokers
>>or
>>> experiencing slowness using the tws software, please try the following:
>>>
>>>
>>>
>>> 1. Verify that your internet connection is up.
>>>
>>> 2. Check if your PC can communicate with our website
>>>
>>> Goto START > PROGRAM > MS DOS PROMPT
>>>
>>> Type the following at the prompt:
>>>
>>> ping gw1.ibllc.com
>>>
>>> (where the character after gw is the number one, and the characters
>>after
>>> ib are the lower case letter L) Then press enter.
>>>
>>> 3. Check the path your Internet Service Provider users to communicate with
>>our
>>> website by typing:
>>>
>>> tracert gw1.ibllc.com
>>>
>>> Then press enter.
>>>
>>> This will give you all of the IP address that your user will pass
>>through
>>> to get to us.
>>>
>>> You should be able to see the path or route your user is taking to
>>get to
>>> IB. If there is a problem,
>>>
>>> you will see messages like "timed out". If you see "timed out"
>>messages,
>>> you should call your ISP
>>>
>>> and tell them where the IP addresses stop and where the "timed out"
>>> started.
>>>
>>> 4. Check that your Internet Service Provider is able to communicate with
>>other
>>> sites in the US like "Yahoo" by typing:
>>>
>>> ping www.yahoo.com
>>>
>>> Then press enter.
>>>
>>> 5. If you are able to ping IB but unable to establish a connection, you
>>may be
>>> behind a proxy server. Please contact us
>>>
>>> by email regarding configuration of firewalls and proxy servers.
>>>
>>> Thank you,
>>>
>>>
>>>
>>> Jim
>>>
>>> IB Technical
>>
>>>
>>> To: Help/Interactivebrokers@xxxxxxxxxxxxxxxxxx
>>
>>>
>>>
>>>
>>> Jim,
>>>
>>> Using a 450mhz Pll, 256mb ram, 20g hd, 3 monitors with tws alone on one, 1
>>> agp video card, 2 pci video cards, w98se, lucent external usb v.90 modem.
>>>
>>> I have a sat data feed and live SP squawk, so I pretty much know whey IB's
>>> quotes are lagging. The norm is for IB quotes to run ahead of dtn quotes,
>>> and both to run ahead of cnbc ticker. Today was lousy for tws quotes; they
>>> sometimes ran a $ behind the S&P market.
>>>
>>>
>>> Michael
>>
>>>
>>> >
>>> >
>>> > Dear Trader,
>>> >
>>> > What are the parameters of your computer i.e. speed, ram, operating
>>> system, and
>>> > modem ?
>>> > Are you using multiple monitors, and / or video cards.
>>> >
>>> >
>>> > Thank you,
>>> >
>>> > Jim
>>> > IB Technical
>>
>>> >
>>> > To: Help/Interactivebrokers@xxxxxxxxxxxxxxxxxx
>>> > cc:
>>> > Subject: Re: Re:
>>> >
>>> >
>>> >
>>> > ver -- 0/80 build 651
>>> >
>>> >
>>> > I have logged off and on a couple of times
>>> >
>>> >
>>
>>> > >
>>> > >
>>> > > Dear Trader,
>>> > >
>>> > > Please logout and log back in. What version of the TWS are you using ?
>>> > > To check version click on HELP then VERSION.
>>> > >
>>> > >
>>> > > Sincerely,
>>> > > LUKE
>>> > > IB HELP DESK
>>> > >
>>> > >
>>> > >
>>> > >
>>> > > "Michael Ferguson" <wl7bdn@xxxxxxxxxxxxx> on 02/21/2001 09:26:58 AM
>>> > >
>>> > > To: Help/Interactivebrokers@xxxxxxxxxxxxxxxxxx
>>> > > cc:
>>> > > Subject:
>>> > >
>>> > >
>>> > >
>>> > > quotes are running way behind market in ES all morning what's up with
>>> > that?
>>> > >
>>> > > wed.02.21.09:26
>>> > >
>>> > >
>>> > > Michael Ferguson
>>
>>
>>
>>
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