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Rather Hell 98... without y2k patch!
:-))
Gwenn
| -----Ursprungliche Nachricht-----
| Von: Brent [SMTP:brente@xxxxxxxxxxxx]
| Gesendet am: Monday, November 08, 1999 5:13 PM
| An: ggautier@xxxxxxxxxxx; 'List RT'
| Betreff: Re: Yahoo
|
| Welcome to the 21st century.
|
| Brent
| ----- Original Message -----
| From: Gwenael Gautier <ggautier@xxxxxxxxxxx>
| To: 'List RT' <realtraders@xxxxxxxxxxxx>
| Sent: Monday, November 08, 1999 3:48 AM
| Subject: Yahoo
|
|
| > With valuations as they are, one could believe Yahoo is making sure its
| (rare)
| > online clients are happy. Well I bought airplane tickets 10 days ago on
| Yahoo
| > travel, received a confirmation of my reservation and a statement that my
| > credit card had been charged by the amount, but in the end I now received
| a
| > mail stating no flights were available, and proposing another one for 25%
| more.
| >
| > I called them up, and ostensibly they don't give a shit about customers.
| All
| > they could say was that indeed I had a reservation request, but no
| reservation,
| > no credit card being charged etc, although I have the documents saying the
| > opposite. I requested to speak to a manager, and was cut of repeatedly,
| then
| > requested their address, but they refused to give it.
| >
| > This is called customer service at its highest level, and I believe now
| Yahoo
| > deserves a PE of 1000 instead of 400, really, because they will win lots
| of
| > clients. Who cares now wether they make 10 cents or 50 cents a share in
| the
| > quarter. They are way past these earthly requirements.
| >
| > Unbelievable but true. It always surprises me how some businesses can
| strive
| > despite breaking every basic rule. I didn't expect much else than a basic
| > "sorry". But no, they don't need to do that, they are too proud for that.
| >
| > Gwenn
| >
| >
| >
|