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And what was DD's answer? Do they see this as a problem and plan to do something about it?
TB
-----Original Message-----
From: Girish Patel, M.D. <girish@xxxxxxxxxxx>
To: RealTraders Discussion Group <realtraders@xxxxxxxxxxxxxx>
Date: Friday, February 13, 1998 1:54 AM
Subject: Re: DialData -- OOPS!
>RT''s:
>
>This was a message I sent to Omega Research quality control department, to
>complaint about DD troubles. I copied the message to RT's. Please do not get
>confused.
>
>Girish Patel
>
>
>Girish Patel, M.D. wrote:
>
>> Dear Sir:
>>
>> This is to report a serious trouble with downloading the data from
>> DialData for the last week or so.. Every day, I have experienced serious
>> difficulty logging on to the site from TS downloader. It takes several
>> attempts to log on. Today, for example, I hve not been able to log on
>> or download the data until now, after trying for over two hours. It
>> becomes expensive, with the ISDN line.
>>
>> Further, on Feb.2, 1998, when I was finally able to download the data, a
>> large number of charts had corrupt data.
>>
>> I subscribe to RealTrader's forum, and for the last week or so, there
>> has been extensive discussion about poor service by DialData. There are
>> many TS users on this forum, who are extremely unhappy with DialData
>> service.
>>
>> Only reason I use that service is because there is seamless integration
>> of data with Omega Research historical CD. You must act to improve the
>> services by DialData, because you are a major provider of their data to
>> users like me.
>>
>> I will appreciate if you can help improve the situation immediately.
>>
>> Sincerely:
>>
>> Girish Patel, M.D.
>>
>> ------------------------------------------------------------------------
>>
>> Girish Patel, M.D. <girish@xxxxxxxxxxx>
>>
>> Girish Patel, M.D.
>> <girish@xxxxxxxxxxx>
>> Netscape Conference Address
>> Netscape Conference DLS Server
>> Additional Information:
>> Last Name Patel, M.D.
>> First Name Girish
>> Version 2.1
>
>
>
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