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It took me 1 hour to reach the futures trading desk by telephone .So I figured
that something was wrong and that it wasn't just on my end.
I got a fill price so I think I am in proper alignment. WOuld feel better if I
could see it on my screen.
The clerk said that TS was going to resend the fill and that there was a
problem with the CME and TS connection.
I have IB as a backup and I corrected the position quickly. I never use stops,
they are just too confusing. :)
Thanks all,
Tom
Abhijit Dey wrote:
> I did have trouble today morning cancelling an order. The order remained in
> "cancel sent" state for a long time. Called trade desk, was able to reach
> someone immediately. Rep said they are having trouble with CME connectivity
> (whatever that means). While on the phone with him, cancellation
> confirmation came back. Done more trading after that... no problems.
>
> While unfortunate, I do not see a way around this. All brokers that I have
> dealt with, has their share of bad days.. We can only have 1)Hard stop & 2)
> backup broker (in my case IB). That should take care of 90% of these
> problems. Other 10%.. well, that's the name of the game, I guess.
>
> Abhijit
>
> ----- Original Message -----
> From: "tom" <tebrun@xxxxxxx>
> To: <omega-list@xxxxxxxxxx>
> Sent: Monday, February 23, 2004 11:46 AM
> Subject: TS7 trouble
>
> > Anyone having trouble with TS7's automation today?
> > I had an order sent at 11:59:59 am and it came back filled at
> > 12:17:48pm.
> > My order was a reversal and so I am still waiting for the other fill to
> > come back.
> > I don't see how I can cancel the order as it has already been sent.
> > Currently I have been on hold for 40 minutes trying to reach the Trade
> > Desk at Tradestation.
> > Had nothing else to do while I wait so I thought I would just check to
> > see if anyone other than myself is having any trouble.
> > I would suspect that the TS7.2 builds are the problem as I have never
> > experienced anything like this with the TS7.1 version.
> > Happy trading!
> > Tom
> >
> >
> >
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