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I did have trouble today morning cancelling an order. The order remained in
"cancel sent" state for a long time. Called trade desk, was able to reach
someone immediately. Rep said they are having trouble with CME connectivity
(whatever that means). While on the phone with him, cancellation
confirmation came back. Done more trading after that... no problems.
While unfortunate, I do not see a way around this. All brokers that I have
dealt with, has their share of bad days.. We can only have 1)Hard stop & 2)
backup broker (in my case IB). That should take care of 90% of these
problems. Other 10%.. well, that's the name of the game, I guess.
Abhijit
----- Original Message -----
From: "tom" <tebrun@xxxxxxx>
To: <omega-list@xxxxxxxxxx>
Sent: Monday, February 23, 2004 11:46 AM
Subject: TS7 trouble
> Anyone having trouble with TS7's automation today?
> I had an order sent at 11:59:59 am and it came back filled at
> 12:17:48pm.
> My order was a reversal and so I am still waiting for the other fill to
> come back.
> I don't see how I can cancel the order as it has already been sent.
> Currently I have been on hold for 40 minutes trying to reach the Trade
> Desk at Tradestation.
> Had nothing else to do while I wait so I thought I would just check to
> see if anyone other than myself is having any trouble.
> I would suspect that the TS7.2 builds are the problem as I have never
> experienced anything like this with the TS7.1 version.
> Happy trading!
> Tom
>
>
>
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