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The DTN customer service manager is
dan.welch@xxxxxxx
If you call him at 1-800-397-7000 and complain loud enough you can get credit for your DTN feed for the last 2 data outages --- --- try for 1 full month and you'll get at least 2 weeks credit.
He's also offering to connect TS users to the DTN IQ internet system to try to update lost data --- don't know if that'll be of any use though.
I say hit 'em in the pocketbook ---- make 'em start to bleed dollars and maybe they'll do something about this madness.
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