|
PureBytes Links
Trading Reference Links
|
I spoke with Undra Nicholson, email unicholson@xxxxxxxxxxx, the Tech Support
Supervisor for PCQuote this morning, and he indicated that "the servers were
failing, and are now fixed, and the PCQuote Omega Feed is now working as of
today(8/17/0)". I indicated that the feed failed for me this morning when my
ISP dialup disconnected momentarily. Symptoms were the same: Global Server
says feed went offline, won't go online, and requires re-running of the
setup wizard to bring the feed online.
He said that "if it was failing, I'd be getting tons of calls like yours".
Apparently he prefers his "belief" to our end-user experience. So be it.
so bottom line,
1. It still fails for me, requiring a "run setup wizard" in the Global
Server, as it has since my sign-up on Aug 8, 2000.
2. PCQuote think it's fixed, and since they "believe" it's fixed, factual
input of it still failing is irrevelant to them.
I cancelled my feed today, since they appeared unconcerned that it was still
failing for me.
I'd recommend that if your feed is failing when your ISP dialup connection
is dropped unexpectedly, you contact Undra, and let him know that he has yet
another user who is experiencing failures on a "we believe it's fixed" feed.
Kimberly
-----Original Message-----
From: David J. Slavik [mailto:djstrade@xxxxxxxxxxxxxx]
Sent: Thursday, August 17, 2000 8:12 AM
To: bkmk
Cc: Omega-list
Subject: Re: PCQuote vs. E-Signal
----- Original Message -----
From: "bkmk" <bkmk@xxxxxxxxxxxx>
To: <omega-list@xxxxxxxxxx>
Sent: Wednesday, August 16, 2000 9:12 AM
Subject: PCQuote vs. E-Signal
> Does anyone have experience using PCQuote and E-Signal with TS 2000i?
>
> I'm currently using PCQuote and haven't had many problems until recently.
> Since I only trade a handful of stocks, E-Signal would also be much
cheaper.
> Does anyone have any thoughts about which may be better for TS 2000i and
is
> it worth the switch?
>
> Thanks,
>
> Barry
>
>
Dear Mr. Slavik:
I understand your frustration at your last connections, and would like to
apologize for any inconvenience we have caused you. We had been having
problems this past week with our server farm for Omega, but we have gotten
those issues under control. You should no longer be experiencing
disconnects from our servers. If you do, please contact us at:
1-800-772-2945.
Regards,
Paul Jordan
PCQuote.com
Technical Support
> -----Original Message-----
> From: Sheila Vallot
> Sent: Thursday, August 17, 2000 7:48 AM
> To: Paul Jordan
> Subject: FW: Frequent loss of connection 2th33
>
>
>
> -----Original Message-----
> From: David J. Slavik [SMTP:djstrade@xxxxxxxxxxxxxx]
> Sent: Wednesday, August 16, 2000 7:00 PM
> To: Omega Support email
> Subject: Frequent loss of connection
>
> Below is a letter to a "list" that addresses a problem that I have been
> having lately. Losing the connection to your data feed. Below the letter
> are some of the times I have lost the connection for the day of 08/16/00.
>
> ----- Original Message -----
> From: "bkmk" <bkmk@xxxxxxxxxxxx>
> To: <omega-list@xxxxxxxxxx>
> Sent: Wednesday, August 16, 2000 9:12 AM
> Subject: PCQuote vs. E-Signal
>
>
> > Does anyone have experience using PCQuote and E-Signal with TS 2000i?
> >
> > I'm currently using PCQuote and haven't had many problems until
> recently.
> > Since I only trade a handful of stocks, E-Signal would also be much
> cheaper.
> > Does anyone have any thoughts about which may be better for TS 2000i and
> is
> > it worth the switch?
> >
> > Thanks,
> >
> > Barry
> >
> >
>
> Date Time
>
> 08/16/100 08:54:28 HyperFeed Server is connected to Server
> 206.64.123
> .236. In all instances listed below this is the server that was used.
>
> 08:47:31 HyperFeed Server connection lost (Connection Cleanup).
> 08:47:31 HyperFeed Server connection lost (Network connection lost)
>
> 08:43:02 HyperFeed Server is connected to Server.
> 08:33:13 HyperFeed Server connection lost (Connection Cleanup).
> 08:33:13 HyperFeed Server connection lost (Network Connection lost).
>
> 02:04:26 HyperFeed Server is connected to Server
> 02:04:25 HyperFeed Server Connection lost (Connection Cleanup)
>
> 01:59:53 HyperFeed Server is connected to Server
> 01:59:43 HyperFeed Server connection lost (Connection Cleanup)
>
> 20:07:34 HyperFeed Server is connected to Server
> 20:07:33 Hyperfeed Server connection lost (Connection Cleanup).
>
> 16:21:29 HyperFeed Server is connected to Server.
> 16:21:28 HyperFeed Server connection lost (Connection Cleanup).
>
> When I lost the connection at 08:33 this morning, and was reconnected at
> 08:43, on the S&P 500 futures, the price moved $1,000.00 during this ten
> minutes. I'm talking about $1,000.00 against me. This is why I have to
> vacate my position when the connection is lost, I just don't know what the
> price is going to do.
>
> Also, yesterday, 08/15/00 at 02:21 P.M. (Central time) I never was
> reconnected until AFTER the markets closed at 03:15.
>
> If you can think of anything that will help prevent these interruptions,
> particularly during the daytime, I am willing to try anything. Evidently
> there are others that are feeling the same way (see letter above).
>
> Sincerely,
>
> David J. Slavik
> 1107 Horseshoe Bend
> Irving, TX 75061 5532
> Phone 972 438 3748
> Fax 972 438 4054
>
|