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Arent you revealing proprietory customer information w/ this message? What
kind of company does that ?
----- Original Message -----
From: Director of Technical Support/Marketing <rudi@xxxxxxxxxxx>
To: <omega-list@xxxxxxxxxx>
Sent: Friday, February 25, 2000 9:27 AM
Subject: CSI Pricing Letter
> Re: CSI User Fees and Cheathim=92s Allegations
>
> Dear Omega List:
>
> I found it very interesting that from an Unfair Advantage user base of
> many thousands currently growing at a rate of 4,000 per year, only 27
> customers exceeded 15% of our massive world-wide futures database. Mr.
> Cheathim=92s data account was one of those 27 users who barely breached
> the 15% threshold with his use of 157 markets viewed daily from among
> over 800 world markets in the UA inventory. Had we implemented the
> discontinued policy he made such a fuss about he would have been billed
> double the regular rate of $29 per month for North American or $49 for
> world market access. Watching 157 of the worlds most active markets is
> incredibly large for any trader to manage. The vast majority of CSI
> users typically follow only 1 to 15 markets.
>
> The reason we decided not to implement the proposed pricing policy was
> because of a misinterpretation on how UA works. After speaking to a few
> who called us we found that the =93excessive users=94 were under the
> misapprehension that they had to introduce very large portfolios to
> actually receive the data from the CSI host computer. They didn=92t seem
> to know that every market on earth was supplied daily and it wasn=92t
> necessary to create huge portfolios to view any series. We decided it
> wasn=92t practical to impose any restrictions because of just a few
> moderately heavy users like Mr. Cheathim.
>
> We would have been happy to receive a call from Cheethim to hear his
> views, but apparently his fear of having to pay a few dollars extra was
> too great for him to speak to us about it. Mr. Cheathim cheated, if you
> will, by making that alarming assertion designed to embarrass CSI by
> advancing the absurd prospects of an increase in fees to ten times the
> regular rate. If this were the case the number of users involved would
> have affected thousands, not the insignificant handful our computers
> discovered.
>
> Mr. Cheathim has been in contact with CSI on various issues in the past
> with questions about obscure foreign markets or data adjustments for
> various exotic markets not well understood by him. We always explained
> each markets characteristics or made remote changes or adjustments to
> accommodate him. Such efforts were done immediately and efficiently. He
> was, as are all CSI users, treated respectfully and courteously without
> delay whenever there was a question or concern. Perhaps he was having a
> bad day, but we don=92t cheat anybody here, and we try to make sure that
> every user is getting what they paid for. More important, we actually
> go out of our way as an independent and free data provider who is not
> obliged to succumb to the wishes of any entity as are many of our
> competitors who are aligned with certain software firms who expect
> consideration. We also regularly go out of our way to help others from
> getting mislead by various firms who might be heavily biased for
> themselves. There was little reason for Cheathim to go to the Omega List
> to air his concerns.
>
> In every relationship it is our view that the parties must have mutual
> respect for each other to make it work. Friendships, husband-wife,
> doctor-patient, attorney-client, data vendor-subscriber, all require
> some substantial give-and-take to make the relationship work. Mr.
> Cheathim apparently doesn=92t know this. Our relationship isn=92t workin=
> g
> out Mr. Cheathim so I invite you to agree to a divorce and accept a
> refund of a full year of service credits so that you can go elsewhere.
> He will then have to forego many foreign markets not carried by anyone
> else, but the peace of mind of going to Dial Data=AE or HistoryBank.Com
> where the error and omission rate ranges from 385% to 1,090% higher than
> CSI=92s stellar performance as =93the best=94 in the world (according to =
> an
> independent study conducted by Sheldon Knight for Futures Magazine)
> should permit Mr. Cheathim to achieve his goal to backadjust into
> oblivion.
>
> Regards,
>
> CSI Customer Service and Marketing
>
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