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Most of us know that the list is monitored. I've received several quite
useful email responses to my whining on this list. What I (and several
others on the list) were suggesting to OR was that they post their
solutions to the list rather than contacting each of us individually with
solutions to the problems we complain most vigorously about here. There is
a farily high probability that something that is posted as a problem on
this list is of interest to a lot of the list members. The emails I've
received from OR all have a little legalese blurb at the end which has the
effect of making me reluctant to re-post them to this list. It basically
says "this message is intended for the recipient only". I'm suggesting
that this secretiveness is counter productive for us and for OR and that it
would be better for the OR tech support folks to participate in this list,
not just monitor it for squeaky wheels.
-uf
At 12:23 PM 7/15/99 -0400, you wrote:
>For those of you expounding the virtues of OR monitoring
>this list, I received the following message in response to my
>posts regarding the expired March 2000 symbols.
>The List is monitored!
>
>Chris, I'm in the process of answering your questions.
>
>Ian.
>
><<<<<<<<<<<<<<<<<
>-------------Forwarded Message-----------------
>
>From: Christopher Ray, INTERNET:Christopher.Ray@xxxxxxxxxxxxxxxxx
>To: "'CunCom@xxxxxxxxxxxxxx'", CunCom
>
>Date: 7/14/99 3:40 PM
>
>RE: TradeStation 4.0 Y2k patch expiring Mar 2000 futures.
>
>
>Dear Mr. Cunningham,
>
>I have read your post to the Omega List regarding the expiration of your
>March 2000 S&P 500 futures. I have not been able to recreate this
>in-house,
>and would like you to check a few things, and send me some information, so
>I
>can resolve this issue.
>
>Are any other contracts expiring besides the March 2000 contracts?
>If you click Help | About Omega Server, what is displayed for the Version
>and Date?
>What is the date in your computer clock?
>Can you recreate this?
>Does this happen when the morning update runs automatically, when it is run
>manually, or both?
>How did you add the contracts to the Server Portfolio?
>If you highlight one of these contracts before they are expired and click
>on
>Info, what is shown for the Expiration Date?
>What steps did you use when installing the Update Patch?
>What is the approximate range of contracts in you Server Portfolio (ex:
>July-1999 to December-2003)?
>After deleting and re-adding the symbols that have expired, do they
>re-expire again?
>Do you run online or offline with the BMI Server?
>
>Please send me the answers to the above questions, so I can resolve this
>issue as quickly as possible.
>
>Thank you for your patience.
>
>Sincerely,
>Chris Ray
>Omega Research, Inc.
>Quality Assurance
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