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On Thu, 15 Jul 1999, Ian Cunningham wrote:
> The List is monitored!
I believe there is no question about the list being monitored. The real
question is the way OR will *interact* with the list.
> -------------Forwarded Message-----------------
> From: Christopher Ray, INTERNET:Christopher.Ray@xxxxxxxxxxxxxxxxx
>
> Dear Mr. Cunningham,
>
> I have read your post to the Omega List regarding the expiration of your
> March 2000 S&P 500 futures. I have not been able to recreate this
> in-house,
Here is one of the problems with the current OR approach. They often must
try to reproduce a problem in order to solve it. It is very likely that
this will often fail, given the software complexity and interactions on so
many different machines. There will be many problems that they cannot
reproduce 'in the lab', but which are there in the 'real world.'
It might be that if OR cannot reproduce the problem, they will say it is
someone else's problem and not do a good job of even trying to fix it. In
any case, they do not have as much information as the user.
If this message were posted to the list, instead of direct, I believe
there would be several advantages.
(1) Several users could respond to the inquiry. It would quickly help show
if this was an isolated incident or one that several users have found.
(2) If several users have the problem, it would be easier to find the
commonalities that might help solve the problem. This could also help OR
to reproduce it, if they choose.
(3) Other users who are, perhaps, not using the particular 'feature'
discussed, might benefit from knowing what work-arounds would be necessary
to get it to work when they *do* choose to try it.
(4) List members would probably respond well to a more efficient way of
interacting with OR. I suspect most users would like more info, not less
(and there's always the delete key :-).
(5) A positive and public interaction might help to change the poor image
of OR.
<several questions>
> Please send me the answers to the above questions, so I can resolve this
> issue as quickly as possible.
I'd like the new TS to work reliably and well, and would be willing to
participate in helping to solve the problems via this list. I suspect that
others would also help if 'we' rather than 'I' (as in the above, from
Omega) were solving the problems.
> Thank you for your patience.
I, for one, would have more patience if I thought OR was *really* trying
to help us in the best ways possible, instead of locking us into an
Omega-only solution for *everything*. IMHO, open systems will always be
more appealing than closed systems.
> Sincerely,
> Chris Ray
> Omega Research, Inc.
> Quality Assurance
The end?
Does this mean the end of the "don't tell a soul" footer? If so, huzzah!
Progress at last, even if ever so small.
Larry
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