|
PureBytes Links
Trading Reference Links
|
On Tue, 13 Jul 1999, Alan Myers wrote:
> Just think how differently you and everyone else would perceive Omega if
> they not only listened, but responded to all of the comments on this list.
> Imagine saying to the list that some change would be great only to find that
> they reply you can now download the new build - it contains the feature you
> suggested. Thank you. If you let us know your address, we'll send you a
> little cash. Or even if they said - we won't change that feature because
> the newbies want it and it helps us sell the product. People could accept
> that - even newbies. You would not see a lot of bashing if this was Omega's
> attitude. Oh, and by the way, one side benefit would be that the product
> that they were selling would be an improved product.
Very, very well said! I could not agree more! IMHO, their participation
would open up a *much* more effective 2-way channel to users.
This list works so well because people *do* have similar problems. The
omega one-on-one approach is not always that effective. I have had
problems where I called Omega and sent messages to the list. In some
cases, when I mentioned to Omega some of what I learned on the list, their
response was "I don't know about that." They would then go talk to others,
but they would not find the person who originally sent the fix that was
mentioned on the list, and there was great confusion, and even conflicting
info. If they used the list, some of this confusion would likely go away,
and some problems might even get fixed faster.
In another case, the Omega tech said "Gee, I didn't know you could do
that." It would seem that Omega really could benefit from the info
discussed on this list.
It's a win-win situation. Hey, Omega, are you listening?
Larry
|