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I use the free quote.com from time to time for certain indices (the indices are
real time). Sometimes I can't access the data feed for extended periods of time
- particularly on busy market days. At some point I was interested in exploring
paying for the service (and getting more stuff in real time). I called up
customer support and asked whether the paying customers got a different feed
(i.e., one which worked all the time). Customer support said that paying
customers got the same data feed on the indices are paying customers. So I
stayed with what I could get for free (it was free - and worth it). Robyn
Bob Scott wrote:
> I have used Quote.com for several months (free delayed version) and was very
> satisfied with the format and content however about a month ago I signed up
> for the minimal Real Time (Quotes Plus - $24.95 plus Exchange Fees) as a
> supplement and backup to my BMI satellite feed. Since I signed up, at
> least once a week I can't log on to the Live Charts (only delayed) and when
> I send an e-mail to customer support I get an automated message that
> Quote.com will respond during normal working hours (starting at 6:30 am
> PST). The customer support generated response is typically received one
> week later and says - 'We are up and running' - thanks a bunch! I would be
> interested in finding out what other Quote.com users experiences are. My
> current feelings are that it is a nice service but if others are having the
> same problems I am, they won't be in business long if they don't clean up
> their act.
>
> Thanks
>
> Bob Scott
> rlscott@xxxxxxxx
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