|
PureBytes Links
Trading Reference Links
|
Quote.com definitely has been having occasional outages recently -- this is
a message they sent out on 3/19/99
Dear Live! Charts Customer,
As you have noticed, we have been experiencing some difficulties with our
Live! Charts recently. The inconvenience this has caused you deeply concerns
us, and we wanted to notify you of the steps we have been taking to rectify
the problem.
The reason you have been experiencing some problems with the charts is
largely due to increased demand for capacity on our chart servers, which can
cause one to become unavailable. This weekend we will be taking steps to
prevent downtime on the servers, and increasing our monitoring capabilities
to recover from any service interruption more quickly. These changes will
build resiliency of the system and prevent access from being denied to our
customers.
We appreciate your patience while we make these improvements. Quote.com is
committed to providing the highest quality of quotes, historical data and
charting services. Consistency and dependability of our services is our
number one goal, and we recognize that is vital to your satisfaction.
_______________________________________
At 06:58 AM 3/24/99 -0800, you wrote:
>I have used Quote.com for several months (free delayed version) and was very
>satisfied with the format and content however about a month ago I signed up
>for the minimal Real Time (Quotes Plus - $24.95 plus Exchange Fees) as a
>supplement and backup to my BMI satellite feed. Since I signed up, at
>least once a week I can't log on to the Live Charts (only delayed) and when
>I send an e-mail to customer support I get an automated message that
>Quote.com will respond during normal working hours (starting at 6:30 am
>PST). The customer support generated response is typically received one
>week later and says - 'We are up and running' - thanks a bunch! I would be
>interested in finding out what other Quote.com users experiences are. My
>current feelings are that it is a nice service but if others are having the
>same problems I am, they won't be in business long if they don't clean up
>their act.
>
>Thanks
>
>Bob Scott
>rlscott@xxxxxxxx
>
>
|