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On the assumption you purchased it on a credit card - I suggest you take the mattter up with the card issuer and don't take no for an answer. Also tell Equis you are doing it.
----- Original Message -----
From: kbnjr
To: equismetastock@xxxxxxxxxxxxxxx
Sent: Thursday, February 09, 2006 5:08 PM
Subject: [EquisMetaStock Group] Poor Customer Service
Just an alert to be careful in dealing with Equis so that you don't
have the same problem I had.
If you should purchase a product from them and return it, spend the
money to send it via a method that is traceable (Exp. Mail, FedEx, etc.)
I purchased PowerPivots Plus from them in early Jan, which did not find
useful at all. I obtained a return authorization number and sent the
item to them via Priority Mail.
Five weeks later, no credit to my account yet. They claim "they never
received it" and "they have their rules."
Bottom line: I'm out $300 and have no product. Undoubtedly this is due
to my own foolishness in 1)Purchasing from them in the first place (the
product was terrible) and 2)Not returning it via traceable means.
Please learn from my mistake and be ultra careful in dealing with them.
Karl Nelson
afind@xxxxxxxxxxxx
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