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Karl:
You have brought up a good point.
I've had this sort of experience with too many companies and government
agencies.
Whenever I send/return anything of value I use a traceable method of
delivery, usually certified or insured or something similar. It has saved me
headaches and protected me against loss.
Lionel
_____
From: equismetastock@xxxxxxxxxxxxxxx [mailto:equismetastock@xxxxxxxxxxxxxxx]
On Behalf Of pumrysh
Sent: Thursday, February 09, 2006 1:04 PM
To: equismetastock@xxxxxxxxxxxxxxx
Subject: [EquisMetaStock Group] Re: Poor Customer Service
Karl,
Equis is really pretty good to deal with. Have you checked with the
postal service to see if they would run a trace on the package?
Preston
--- In equismetastock@xxxxxxxxxxxxxxx, "kbnjr" <afind@xxx> wrote:
>
> Just an alert to be careful in dealing with Equis so that you
don't
> have the same problem I had.
>
> If you should purchase a product from them and return it, spend
the
> money to send it via a method that is traceable (Exp. Mail, FedEx,
etc.)
>
> I purchased PowerPivots Plus from them in early Jan, which did not
find
> useful at all. I obtained a return authorization number and sent
the
> item to them via Priority Mail.
>
> Five weeks later, no credit to my account yet. They claim "they
never
> received it" and "they have their rules."
>
> Bottom line: I'm out $300 and have no product. Undoubtedly this is
due
> to my own foolishness in 1)Purchasing from them in the first place
(the
> product was terrible) and 2)Not returning it via traceable means.
>
> Please learn from my mistake and be ultra careful in dealing with
them.
>
> Karl Nelson
> afind@xxx
>
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