|
PureBytes Links
Trading Reference Links
|
Doc,
Thanks for your response. No one doubts (well, at least I don't) that Equis
is dedicated to fixing bugs in each new versions of MetaStock. But, first,
I'd like to remind you that if your analytical software is not functioning,
as they say in Detroit: "You ain't trading BABY!" (with apologies to Dick
Vitale). And when you can't analyze the markets, you can't share your
trading ideas. So what's left? You bitch until someone actually answers.
If the problem gets fixed, you can go back to posting trading ideas. If the
problem doesn't get fixed and you get the impression that you are being
"ignored", you bitch louder.
You are totally correct in assuming that the MetaStock list represents an
exceptional group of individuals. I'm glad Equis recognizes this. I'm sure
the group understands the complexities of the upgrading process and
understands that you must target your solutions for the "fat part" of your
customer bell distribution curve. The real issues were the bugs, cost of
the upgrade to fix them, and the cost of additional upgrades to fix
additional bugs.
As Customer Service manager, I would be pretty insulted by a post that
mentions MetaStock/Equis in the same sentence as TradeStation when it comes
to customer service. I hope this chapter is over and we can start posting
trading ideas again. If everything gets "fixed", I bet there won't be any
more negative posts (of course, with the exception of the printer problems
in 6.52). Doc, stop by and post again soon. Don't be a stranger. We all
want this to work. Do what's fair and be straight with us...that's all we
ask.
Steve Karnish
Cedar Creek Trading
http://www.cedarcreektrading.com
----- Original Message -----
From: Equis Support <support@xxxxxxxxx>
To: <metastock@xxxxxxxxxxxxx>
Sent: Tuesday, April 11, 2000 3:21 PM
Subject: Response to patches, upgrades, and costs...
> List:
>
> This email is in response to the many posts that the list is receiving
about
> the current problems and patches to the software. First, I would like to
> remind you that the main focus of the MetaStock List is for Traders to
share
> their trading ideas.
>
> As mentioned in an earlier email to the list, we are dedicated to fixing
> bugs and having those fixes available to our customers in a timely manner.
> Despite all the testing by customers and Equis, some problems did slip
> through the cracks in the latest version of MetaStock. We apologize for
the
> issues this has caused and are working on a maintenance release that will
be
> available as soon as possible.
> We will post a notice to the list when it is available.
>
> When we started offering patches, Equis Support was very excited to offer
> our customers the availability to download patches from the web site.
> However, there is such a large difference in our customers' abilities and
> knowledge of computers, and they are using different versions of our
> software that using patches created many unforeseen issues. Taking into
> consideration the number of problems about using patches, voiced by our
> customers, including some users on the MetaStock List, we determined that
it
> would be better to upgrade from a CD rather than have customers deal with
> the complexity of upgrading with patches.
>
> Please be aware The MetaStock List represents an exceptional group of the
> MetaStock Users. However, the customers on the list are a small cross
> section of the users we support. You may not feel like we are listening,
> when in fact we are doing our best to create solutions that will
accommodate
> the widest range of MetaStock Users. If this has or does cause any
> inconvenience, we apologize. We are currently considering different
> upgrade options that will be more convenient for all of our customers to
> use.
>
> If you paid the 9-dollar upgrade to MetaStock 7.01 Pro, you can receive
the
> next maintenance release at no charge. If you paid for an upgrade to
> MetaStock 7.01 EOD you can receive the next maintenance release at no
> charge. Once we announce the release you can request the CD from Equis
> Sales or Support.
>
>
> Ken (Doc) Kump
> Customer Support Manager
>
>
|