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Ken,
Put the patches on the Web site for experienced users and offer CDs for the
inexperienced!!
George.
At 16:21 11/04/2000 -0600, you wrote:
>List:
>
>This email is in response to the many posts that the list is receiving about
>the current problems and patches to the software. First, I would like to
>remind you that the main focus of the MetaStock List is for Traders to share
>their trading ideas.
>
>As mentioned in an earlier email to the list, we are dedicated to fixing
>bugs and having those fixes available to our customers in a timely manner.
>Despite all the testing by customers and Equis, some problems did slip
>through the cracks in the latest version of MetaStock. We apologize for the
>issues this has caused and are working on a maintenance release that will be
>available as soon as possible.
>We will post a notice to the list when it is available.
>
>When we started offering patches, Equis Support was very excited to offer
>our customers the availability to download patches from the web site.
>However, there is such a large difference in our customers' abilities and
>knowledge of computers, and they are using different versions of our
>software that using patches created many unforeseen issues. Taking into
>consideration the number of problems about using patches, voiced by our
>customers, including some users on the MetaStock List, we determined that it
>would be better to upgrade from a CD rather than have customers deal with
>the complexity of upgrading with patches.
>
>Please be aware The MetaStock List represents an exceptional group of the
>MetaStock Users. However, the customers on the list are a small cross
>section of the users we support. You may not feel like we are listening,
>when in fact we are doing our best to create solutions that will accommodate
>the widest range of MetaStock Users. If this has or does cause any
>inconvenience, we apologize. We are currently considering different
>upgrade options that will be more convenient for all of our customers to
>use.
>
>If you paid the 9-dollar upgrade to MetaStock 7.01 Pro, you can receive the
>next maintenance release at no charge. If you paid for an upgrade to
>MetaStock 7.01 EOD you can receive the next maintenance release at no
>charge. Once we announce the release you can request the CD from Equis
>Sales or Support.
>
>
>Ken (Doc) Kump
>Customer Support Manager
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