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And my two cents:
When I upgrade Meta Pro 7.0 to 7.01, Equis messed up my order and it took
several days longer than it should. The snail mail route is not without
problems either.
Kevin Campbell
In a message dated 4/11/00 11:37:03 AM Central Daylight Time,
gcwallace@xxxxxxxx writes:
> No, Lynn, that is not good enough.
>
> Although I think it is highly unprofessional to require your customers to
> pay
> to fix your errors, my bigger concern is how you expect us to discover
when
> a
> maintenance release has been issued (Equis's participation on this list has
> been inconsistent) and what the release fixes (you still haven't answered
my
> question about whether the maintenance release fixes the user resource
leak
> in
> MS Pro).
>
> Come on. For a US$1,500 software application, I expect you, Equis, to fix
> your errors promptly and get the maintenance release to me at *your*
expense.
>
>
> Anybody disagree?
>
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