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Hello Lynn and Ken,
Could Equis not slightly change it's policy by supplying both possibilities:
Downloadable patches from the website AND CD-Roms for the "clumsy"ones and
for those who don't have access to the internet ?
Frans
At 18:18 11-4-2000 -0700, you wrote:
>Equis support's response to the many posts protesting their intention to
sell a bug
>fix CD instaed of posting it on a Web page is illustrative of a certain
mentality.
>Like some governmental entity, Equis support tried to end the discussion by
>"reminding list posters that this is a forum to share trading ideas."
However, it
>is difficult to share trading ideas if the software that is testing these
ideas
>doesn't function as promised. It is instructive to Equis support that the
Metastock
>community does not like your new policy.
>
>No amount of "reminding posters" will end the debate until an amicable
solution is
>offered. Generally, people don't watn to gripe. We would rather spend our
time
>studying the markets than debating the problems of the software we use. It is
>unfortunate that the tech industry is the only one that makes others pay
for their
>own mistakes. If you really wanted to clear up this debate, add a fix in the
>software where there are automatic downloads of upgrades and fixes. you
already have
>such a mechanism in place to update your Reuters Data Base files.
>
>Until then, then don't complain about the civilized and healthy debate!
>
>Alvan J Hilker wrote:
>
>> Equis Support wrote:
>>
>> > List:
>> >
>> > This email is in response to the many posts that the list is receiving
about
>> > the current problems and patches to the software. First, I would like to
>> > remind you that the main focus of the MetaStock List is for Traders to
share
>> > their trading ideas.
>> >
>> > As mentioned in an earlier email to the list, we are dedicated to fixing
>> > bugs and having those fixes available to our customers in a timely
manner.
>> > Despite all the testing by customers and Equis, some problems did slip
>> > through the cracks in the latest version of MetaStock. We apologize
for the
>> > issues this has caused and are working on a maintenance release that
will be
>> > available as soon as possible.
>> > We will post a notice to the list when it is available.
>> >
>> > When we started offering patches, Equis Support was very excited to offer
>> > our customers the availability to download patches from the web site.
>> > However, there is such a large difference in our customers' abilities and
>> > knowledge of computers, and they are using different versions of our
>> > software that using patches created many unforeseen issues. Taking into
>> > consideration the number of problems about using patches, voiced by our
>> > customers, including some users on the MetaStock List, we determined
that it
>> > would be better to upgrade from a CD rather than have customers deal with
>> > the complexity of upgrading with patches.
>> >
>> > Please be aware The MetaStock List represents an exceptional group of the
>> > MetaStock Users. However, the customers on the list are a small cross
>> > section of the users we support. You may not feel like we are listening,
>> > when in fact we are doing our best to create solutions that will
accommodate
>> > the widest range of MetaStock Users. If this has or does cause any
>> > inconvenience, we apologize. We are currently considering different
>> > upgrade options that will be more convenient for all of our customers to
>> > use.
>> >
>> > If you paid the 9-dollar upgrade to MetaStock 7.01 Pro, you can
receive the
>> > next maintenance release at no charge. If you paid for an upgrade to
>> > MetaStock 7.01 EOD you can receive the next maintenance release at no
>> > charge. Once we announce the release you can request the CD from Equis
>> > Sales or Support.
>> >
>> > Ken (Doc) Kump
>> > Customer Support Manager
>>
>> I must agree with the majority responding to the reason you feel it
necessary to
>> send upgrades by expensive courier services for a CD. I think building
update
>> notification into the software like most others have now is the answer.
On the
>> other hand I think that more of us a capable of figuring out what
upgrade patch
>> we actually need to download. The only people benefiting from sending
out a CD
>> is the courier company. I must tell you I don't find this acceptable for
me to
>> enrich the courier just to upgrade a flaw or bona fide improvement in the
>> software I spent hard earned after tax dollars for.
>>
>> Alvan J Hilker
>>
>> Don't turn into an Omega Research!
>
>
>
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